Customer Care Representative New

3 weeks ago

Cardiff, United Kingdom St David Recruitment Services Full time

**Customer Care Representative**
**Cardiff**
**Salary - Competitive, DOE**
**Full time, permanent role**
**PEM814**

Our client, within medical manufacturing is looking to recruit a Customer Care Representative to join their busy team

**Benefits**:
5% Bonus

5% pension

Health shield cashplan

3x life assurance

23 days increasing to 28 (one extra day per year of service). Plus bank holidays.

**Essential Skills**:

- Educated to A-level standard or equivalent
- Direct sales, or sales-through-service experience, with a passion for exceeding targets
- Ability to demonstrate excellent written, spoken and listening communication skills.
- A warm, friendly and polite telephone manner.
- Easily builds rapport, demonstrates empathy and builds relationships.
- Experience of using own initiative to exceed targets
- Ability to demonstrate excellent organisational skills and diary management
- Attention to detail and accuracy in recording data
- Microsoft packages, such as Word and Excel.

**ABOUT THE ROLE**

The role of the Customer Care Representative is to maximise sales by building strong relationships with customers and potential customers, who have requested samples of our products.

Our customers are typically NHS patients who have a colostomy, ileostomy or urostomy. NHS patients regularly request samples of our products and the role of the Customer Care Representative is to contact the patient by telephone to discuss the reason for the sample request. Through questioning, the Customer Care Representative will establish whether the requested sample is appropriate for the individual patient and, where required, will seek clinical advice from our Nursing Team to assist.

Once the appropriate sample product has been identified and sent to the patient, the Customer Care Representative will make further outbound telephone calls to build on the relationship, to establish whether the patient will continue to use the product and to identify opportunities to match other products and services to

the patient’s needs.

The role will be predominantly telephone based and will be targeted on sales. There will also be a requirement to gather patient feedback on product samples, to inform our Research and Development

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