Customer Care Representative

2 weeks ago


Cardiff, Cardiff, United Kingdom ASROMOVE Full time
### Job Title:
Customer Care Representative

### Location:
Cardiff, UK

### Company:
Asromove

About Asromove:

Asromove is a leading transport company based in Cardiff, providing efficient and reliable transportation services to individuals and businesses. Our mission is to ensure safe, timely, and customer-friendly transit solutions, making us the preferred choice in the region.

Key Responsibilities:

-
Issue Resolution: Address and resolve customer complaints and concerns promptly, escalating issues to the appropriate department when necessary.
-
Booking Management: Assist customers with booking and scheduling transport services, ensuring all details are accurately recorded and communicated.
-
Feedback Collection: Gather customer feedback to help improve service quality and customer experience.
-
Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
-
Communication: Liaise with drivers and other staff to ensure timely and accurate service delivery.
-
Sales Support: Promote additional services and special offers to customers, enhancing their experience and increasing sales.
-
Reporting: Prepare regular reports on customer interactions, feedback, and trends to help identify areas for improvement.

Qualifications:

  • High school diploma or equivalent; a degree in customer service, business administration, or a related field is a plus.
  • Proven experience in a customer service role, preferably within the transportation or logistics industry.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Proficient in Microsoft Office Suite and customer service software.
  • Ability to work independently and as part of a team.
  • Flexible availability, including the ability to work weekends and holidays if required.

Benefits:

  • Competitive salary and performancebased incentives.
  • Comprehensive training and development programs.
  • Opportunities for career advancement.
  • Friendly and supportive work environment.
  • Health and wellness benefits.

How to Apply:

Job Types:
Full-time, Permanent

Pay:
£12.00-£13.64 per hour

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Beverley: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person

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