![ASROMOVE](https://media.trabajo.org/img/noimg.jpg)
Customer Care Representative
2 weeks ago
Customer Care Representative
### Location:
Cardiff, UK
### Company:
Asromove
About Asromove:
Asromove is a leading transport company based in Cardiff, providing efficient and reliable transportation services to individuals and businesses. Our mission is to ensure safe, timely, and customer-friendly transit solutions, making us the preferred choice in the region.
Key Responsibilities:
-
Issue Resolution: Address and resolve customer complaints and concerns promptly, escalating issues to the appropriate department when necessary.
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Booking Management: Assist customers with booking and scheduling transport services, ensuring all details are accurately recorded and communicated.
-
Feedback Collection: Gather customer feedback to help improve service quality and customer experience.
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Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
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Communication: Liaise with drivers and other staff to ensure timely and accurate service delivery.
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Sales Support: Promote additional services and special offers to customers, enhancing their experience and increasing sales.
-
Reporting: Prepare regular reports on customer interactions, feedback, and trends to help identify areas for improvement.
Qualifications:
- High school diploma or equivalent; a degree in customer service, business administration, or a related field is a plus.
- Proven experience in a customer service role, preferably within the transportation or logistics industry.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Proficient in Microsoft Office Suite and customer service software.
- Ability to work independently and as part of a team.
- Flexible availability, including the ability to work weekends and holidays if required.
Benefits:
- Competitive salary and performancebased incentives.
- Comprehensive training and development programs.
- Opportunities for career advancement.
- Friendly and supportive work environment.
- Health and wellness benefits.
How to Apply:
Job Types:
Full-time, Permanent
Pay:
£12.00-£13.64 per hour
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Beverley: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location:
In person
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