![Lantern Debt Recovery Services](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
CUSTOMER SERVICE REPRESENTATIVE - CARDIFF
-
Salary - £21,000.00:
-
Up to 10% bonus:
-
Internal recognition schemes with financial awards:
Benefits: Reward Hub- employee discount and well-being scheme, Healthcare Cash plan, work-based pension, Summer and Christmas parties and work social events, overtime opportunities, referral scheme for recommending a friend (up to £400):
30 days holidays (including public holidays)
Do you have a can-do attitude and passionate about delivering excellent levels of customer service, particularly for those who may be in vulnerable circumstances? When you do "a thing" is it important that it's right first time, because you want to consistently deliver high standards?
Yes? Then why not join our team at
Sonex Financial
We're a fast-growing business, part of the multi-award-winning Lantern Group, with a great opportunity for you to join our highly experienced customer service team based in Cardiff.
A bit more about us...
Sonex Financial is part of the Lantern Group, who've proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession
Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector. We partner with several of the big energy and utility providers, helping their customers, experiencing financial vulnerability, find the right solution based on their personal circumstances.
What will you be doing?
You'll be helping customers to potentially work out an affordable payment plan, so you'll need to be a good listener and have a pragmatic and empathetic approach to their personal circumstances.
We'll give you the best start in your role, we will show you the
Sonex way.
This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed.
What we need
- Passionate in delivering a great customer experience
- Able to demonstrate strong communication skills and an excellent telephone manner
- Reliable, trustworthy, discreet, and professional
- An active listener who pays close attention to detail
- Able to demonstrate our values by putting the customer at the heart of everything you do
- Empathetic and can quickly understand our customer's needs
- Determined and comfortable working within quality targets and KPIs
- Selfmotivated, with an enthusiasm to learn, develop and grow
- Able to work independently as well as part of a team
- Working experience of Microsoft Office / 36
- Previous customer service or call centre experience is desirable, but not essential
Job Types:
Full-time, Permanent
Salary:
From £21,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
Schedule:
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom Cardiff Council Full timeAbout The ServiceA Customer Services Representative is required to join the team; you will need to be committed to understanding, supporting and advising a wide range of customers who make enquiries concerning all Council services through multiple channels of access.About the jobWhat We Are Looking For From YouAdditional informationJob Reference: RES01031
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom TTEC Full timeCustomer Service RepresentativeBringing smiles is what we do at TTEC... for you and the customer. As a Customer Service Representative working remotely in Parramatta, Australia you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company cultureWhat You'll be...
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom Pyramid Consulting, Inc Full time £30,000Role: Customer Service RepresentativeLanguage:Dutch, German, Norwegian & Swedish-Any one out of 4 with at least C1 proficiencyOffice location:Cardiff, United KingdomWork Mode:Remote within UK and 100% Onsite, both available -Onsite preferredEmployment type:6+ months initially (with a view to possible extension)Pay Rate - £30,000 p/a + Employment...
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom Pyramid Consulting, Inc Full timeRole: Customer Service RepresentativenLanguage:Dutch, German, Norwegian & Swedish-Any one out of 4 with at least C1 proficiencynOffice location:Cardiff, United KingdomnWork Mode:Remote within UK and 100% Onsite, both available -Onsite preferrednEmployment type:6+ months initially (with a view to possible extension)nPay Rate - £30,000 p/a + Employment...
-
Council Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom Recroot Ltd Full timeRecroot are looking for a Customer Service Representative to join our client based with Cardiff Council.This role is starting asap in an ongoing contract.You will have the ability to listen sensitively and give appropriate advice, referring customers to other services as necessaryand have experience of delivering a customer focused service.JOB DETAILS:To...
-
Customer Services Representative
1 week ago
Cardiff, Cardiff, United Kingdom Atradius N.V. (Italy) Full timeThe Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. At Atradius, we believe in personal development and the...
-
Customer Services Representative
1 week ago
Cardiff, Cardiff, United Kingdom Triumph Consultants Ltd Full timeWhat's involved with this role:Temporary Customer Services Representative - WITSReference no: Cardiff RQ841707Pay rate £10.79 per hour PAYEThis opening assignment is for 2-3 months To listen patiently, and convey a genuine desire to help and support the customer. To work with colleagues within the Contact Centre to ensure the highest levels of first time...
-
Snr Customer Serv Representative
1 week ago
Cardiff, Cardiff, United Kingdom Cardiff Council Full timeAbout The ServiceWe currently have an opportunity for an enthusiastic individual to join our team as a Senior Customer Service Representative within the Wales Interpretation and Translation Service (WITS) based at County Hall, Atlantic Wharf, Cardiff. The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public...
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom iWork Recruitment Limited Full timeContract to start until with a possible extension.Job Purpose:To understand, support and advise a wide range of customers making enquiries regarding all Client services through multiple channels of access.You will be responsible for resolving a high level of calls at the initial point of contact.Duties and ResponsibilitiesJob Specific RequirementsTo provide...
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom TeamSport Full timeWe also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options. 85% of our Senior Managers come through the ranks internally. Community Champions:Beyond being Carbon Neutral, we're actively making a positive impact in the communities we...
-
Customer Service Representative
1 week ago
Cardiff, Cardiff, United Kingdom iWork Recruitment Limited Full timeWhat's involved with this role:Contract to start on until with a possible extension.Key Duties:- **To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken. To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support. To work with...
-
Customer Care Representative
1 week ago
Cardiff, Cardiff, United Kingdom ASROMOVE Full time### Job Title: Customer Care Representative### Location: Cardiff, UK### Company: AsromoveAbout Asromove:Asromove is a leading transport company based in Cardiff, providing efficient and reliable transportation services to individuals and businesses. Our mission is to ensure safe, timely, and customer-friendly transit solutions, making us the preferred choice...
-
Customer Service Advisor
1 week ago
Cardiff, Cardiff, United Kingdom Reed Business Support Full timeAre you able to deliver excellent customer service? Do you have a passion for helping people and an attitude to learn? Would you like to grow alongside a thriving business and challenge yourself? Then we have the role for you, please keep readingReed Business Support are currently representing a growing business in the Cardiff area who are looking for a...
-
Customer Service Adviser
1 week ago
Cardiff, Cardiff, United Kingdom Taff Housing Association Full timeJob profile: The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.Job details:Job details: Job reference TAFF00060 Date posted 27/06/202 Application closing date 14/07/202 Location Cardiff Salary- £9,628 per annum (Based on FTE £24,070) Package Blank Contractual...
-
Seasonal Customer Service Assistant
1 week ago
Cardiff, Cardiff, United Kingdom World Duty Free Group Full timeCustomer Service Assistant - Customer Representative - SEASONAL CONTRACTLocation **- Cardiff AirportPay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)Part Time Contract - 28 hours per week, 4 of 7, between 3am and 10pm**Seasonal role between April and September 2024Customer Service...
-
Sales Representative
4 weeks ago
Cardiff, Cardiff, United Kingdom Recruitment Services UK Full timeJob Title: Sales Representative No previous experience in sales required Want a role that offers fantastic financial rewards, opportunities to travel abroad and career progression? Our client is on the lookout for ambitious job seekers to start as a Sales Representative with their team. The brand ambassadors will be representing clients locally, nationally...
-
Sales Representative
2 months ago
Cardiff, Cardiff, United Kingdom Recruitment Services UK Full timeJob Title: Sales Representative No previous experience in sales required Want a role that offers fantastic financial rewards, opportunities to travel abroad and career progression? Our client is on the lookout for ambitious job seekers to start as a Sales Representative with their team. The brand ambassadors will be representing clients locally, nationally...
-
Customer Service Advisor
1 week ago
Cardiff, Cardiff, United Kingdom EVO Group Full timeDivision: Banner Business Solutions Ltd, T/A CompleteReports To: Office Manager / Sales ManagerBased: CardiffBanner Business Solutions (trading as Complete) is one of the UK's largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and...
-
Head of Customer Service
1 week ago
Cardiff, Cardiff, United Kingdom Legal & General Full timeOur aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one...
-
Senior Customer Representative
1 week ago
Cardiff, Cardiff, United Kingdom Cardiff Council Full timeAbout The ServiceAbout the jobWhat We Are Looking For From YouThe post holder will be required to support and advise a wide range of customers and team members and will work with the supervisor to ensure the majority of customer enquiries are resolved at the initial point of contact and that the highest level of customer service is achieved.Additional...