Customer Care Handler
2 weeks ago
Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim.
Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions you may not have had the luxury of working with before now.
About Veygo
Veygo is an independent company within Admiral Pioneer, a new business within Admiral Group with the objective of seeding, launching, and scaling start-ups.
We want to make life easier for those wishing to share cars, use their own temporarily, or for learner drivers looking to practice in a family member's or friends' car.
In short, we want to help people be able to get behind the wheel of a car, even if they don't own one.
Responsibilities
As Customer Care Handler, you will be responsible for:
- Providing an outstanding level of service to our customers from start of their Veygo journey to the end
- Understanding the customers' needs and strive to improve their journey, whether this be team, process or product related
- Putting the customer first when making decisions throughout their need of support from us
- Supporting customers whilst they purchase one of our Veygo products
- Assisting the customers when then need to contact us about an active policy
- Helping our customers when their vehicle has been involved in an incident
- Protecting our products and business by ensuring our customers have not committed fraud
- Contributing to the business goals and strategy
Requirements:
- Customer Centric with strong and transparent communication skills, in any form of interaction.
- The ability to not only spot problems but dig to the root cause and implement changes.
- Be able to work on your own initiative and be confident in making decisions.
- The ability to work in a fastpaced environment.
- Strong organisation skills with confidence in challenging the status quo.
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.
We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).
You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits hereOur Commitment to You
All qualified applicants will receive equal consideration for employment.
LI-CB1
-
Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom The Ardonagh Group Full timeClaims Handler - Cardiff - ARD986953Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.Objectives and Responsibilities Efficiently handle all...
-
Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom The Ardonagh Group Full timeClaims Handler - Cardiff - ARDLP848662Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.Objectives and Responsibilities Efficiently handle...
-
Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full time £100,000Closing date Household Claims Large Loss Claims Handler at Household ClaimsOverview:Household Claims are looking for claims handlers to join the Large Loss Team in an exciting opportunity within the Admiral business. This team deals with complex domestic property claims exceeding £100,000.Main Duties and Responsibilities:- Ensure delivery of consistent,...
-
Contract Ready Case Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Connells Group Full timeWe are recruiting for an Administrator (Contract Ready Case Handler) based in our Cardiff office.This role would suit a person who has a background in administration who is looking to branch out into the legal sector.Key responsibilities of a Contract Ready Case Handler:Assist the Property Lawyers by progressing cases to the point a buyer is found and...
-
Specialist Customer Care
2 weeks ago
Cardiff, Cardiff, United Kingdom Barclays Full timeComplaint HandlerCardiff£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday - Sunday. We use hybrid working to mix the positives of working with your colleagues at our sites,...
-
Household Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeWe are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything we...
-
Large Loss Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full timeHousehold Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £,. Main Duties and Responsibilities The Large Loss handler...
-
Large Loss Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeClosing date04/06/2024Household Claims Large Loss Claims HandlerOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000.MainResponsibilities:The Large Loss handler will be...
-
Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeClosing date01/03/2024We are currently hiring for a Claims Handler to join Veygo on a Fixed Term basisWhy Veygo?Veygo was founded 6 years ago as part of a pioneering incubation venture 'Admiral Pioneer' - created to seed and launch exciting scale ups to disrupt existing marketplaces.Veygo has so far seen an impressive 50% YoY growth. We currently provide our...
-
Specialist Customer Care
4 weeks ago
Cardiff, Cardiff, United Kingdom Barclays Full timeComplaint Handler – 12 months FTC Cardiff - Hybrid £26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more. 35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday – Sunday. We use hybrid working to mix the positives of working with...
-
Specialist Customer Care
1 month ago
Cardiff, Cardiff, United Kingdom Barclays Full timeComplaint Handler – 12 months FTC Cardiff - Hybrid £26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more. 35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday – Sunday. We use hybrid working to mix the positives of working with...
-
Call Handler New
2 weeks ago
Cardiff, Cardiff, United Kingdom St David Recruitment Services Full timeCall HandlerCardiff£11.25 per hourMonday - Thursday 8:30am - 4:30am (30 min lunch), Friday 8:30am - 2pm (10 min break)Temporary role for a minimum of 6 weeksTEM904Our client is looking for a call handler to join their friendly and busy team on a temporary basis.Duties and Responsibilities: Plan and Organise Engineer's appointments to install Smart Meters in...
-
Claims Handler
4 weeks ago
Cardiff, Cardiff, United Kingdom Acorn Insurance Ltd Full timeJob Title: Claims HandlerLocation: Liverpool Salary: 24,255 to 25,876 OTE including 4,200 performance related bonus per annumJob Type: Permanent, Full TimeDue to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by...
-
Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Acorn Insurance Ltd Full timeJob Title: Claims HandlerLocation: Liverpool Salary: 24,255 to 25,876 OTE including 4,200 performance related bonus per annumJob Type: Permanent, Full TimeDue to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by...
-
Claims Handler
4 weeks ago
Cardiff, Cardiff, United Kingdom Acorn Insurance Ltd Full timeJob Title: Claims HandlerLocation: Liverpool Salary: 24,255 to 25,876 OTE including 4,200 performance related bonus per annumJob Type: Permanent, Full TimeDue to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by...
-
Household Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeStart date Closing date03/07/2024We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always...
-
Household Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeStart dateClosing date03/07/2024We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be...
-
Claims Handler Commercial Insurance
2 weeks ago
Cardiff, Cardiff, United Kingdom FaulknerScott Full time £23,000 - £26,000// Insurance Claims Handler // Cardiff // £21-26K // Hybrid // Are you currently working in Insurance and looking for an opportunity to take your skills to a growing business with plenty of opportunity to progress? Do you want to be part of a team that offers industry leading customer service? I'm working with one of Cardiff's up and coming insurance...
-
Motor Insurance Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom FaulknerScott Full time// Motor Insurance Claims Handler // Cardiff // £23-26K // Hybrid //Are you currently working in Insurance and looking for an opportunity to take your skills to a growing business with plenty of opportunity to progress?Have you recently graduated from University and looking to take the first steps into a professional career?Do you want to be part of a team...
-
Large Loss Claims Handler
2 weeks ago
Cardiff, Cardiff, United Kingdom Admiral Full timeHousehold Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000.Main Duties and Responsibilities:The Large Loss handler will be required to:Ensure delivery of consistent, efficient, and...