Claims Handler

3 weeks ago


Cardiff, Cardiff, United Kingdom Acorn Insurance Ltd Full time

Job Title: Claims Handler

Location: Liverpool

Salary: 24,255 to 25,876 OTE including 4,200 performance related bonus per annum

Job Type: Permanent, Full Time

Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.

This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.

What you will be doing:

  • To manage a small portfolio of TBE claims as decisively and efficiently as possible.
  • High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible.
  • Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
  • Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
  • Validate all claims for indemnity and fraud concerns.
  • Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
  • Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
  • Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App.
  • Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
  • Proactive diary management to monitor and progress each claim.

What we're looking for:

  • Proactive claims handling skills
  • Persuasive, strong and confident communicator
  • Solid desktop investigations
  • Motivated self-starter

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • Perk Box Online & High Street vouchers and discounts
  • Fresh fruit Deliveries twice a week
  • 250 Refer a friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
  • Free Hot Drinks
  • Regular Employment Engagement including ongoing competitions with fantastic prizes
  • Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.


  • Claims Handler

    1 week ago


    Cardiff, Cardiff, United Kingdom Admiral Full time £100,000

    Closing date Household Claims Large Loss Claims Handler at Household ClaimsOverview:Household Claims are looking for claims handlers to join the Large Loss Team in an exciting opportunity within the Admiral business. This team deals with complex domestic property claims exceeding £100,000.Main Duties and Responsibilities:- Ensure delivery of consistent,...

  • Claims Handler

    1 week ago


    Cardiff, Cardiff, United Kingdom The Ardonagh Group Full time

    Claims Handler - Cardiff - ARDLP848662Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.Objectives and Responsibilities Efficiently handle...

  • Claims Handler

    7 days ago


    Cardiff, Cardiff, United Kingdom The Ardonagh Group Full time

    Claims Handler - Cardiff - ARD986953Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.Objectives and Responsibilities Efficiently handle all...

  • Motor Claims Handler

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Time Recruitment Solutions Ltd Full time

    Motor Claims Handler 30, ,000 Fully Remote from day 1We are recruiting for an Insurtech giant who are making waves in the industry, with huge growth plans and a cutting edge set up. They offer comprehensive services to their clients and a complete end-to-end service.The role as a Motor Claims Handler Managing motor claims on behalf of leading Insurers, on a...

  • Motor Claims Handler

    1 month ago


    Cardiff, Cardiff, United Kingdom Time Recruitment Solutions Ltd Full time

    Motor Claims Handler 30, ,000 Fully Remote from day 1We are recruiting for an Insurtech giant who are making waves in the industry, with huge growth plans and a cutting edge set up. They offer comprehensive services to their clients and a complete end-to-end service.The role as a Motor Claims Handler Managing motor claims on behalf of leading Insurers, on a...


  • Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

    Household Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £,. Main Duties and Responsibilities The Large Loss handler...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    Closing date04/06/2024Household Claims Large Loss Claims HandlerOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000.MainResponsibilities:The Large Loss handler will be...

  • Claims Handler

    7 days ago


    Cardiff, Cardiff, United Kingdom Admiral Full time

    Closing date01/03/2024We are currently hiring for a Claims Handler to join Veygo on a Fixed Term basisWhy Veygo?Veygo was founded 6 years ago as part of a pioneering incubation venture 'Admiral Pioneer' - created to seed and launch exciting scale ups to disrupt existing marketplaces.Veygo has so far seen an impressive 50% YoY growth. We currently provide our...


  • Cardiff, Cardiff, United Kingdom Adjusting Appointments Limited Full time

    We Are Hiring a Liability Desk-Adjuster/Claims Handler at South Wales BaseThe role requires handling a diverse portfolio of EL and PL claims, including third-party property damage risks.Work with clients from various industries such as Construction, Engineering, and Lloyd's of London - every day is unique.Charge for time, training available if...


  • Cardiff, Cardiff, United Kingdom Time Recruitment Solutions Ltd Full time

    Personal Injury Claims Handler 25, ,000 salary 4 days a week remoteSalford Quays OfficeWe are closely partnered with a forward thinking insurer who specialise in Motor Insurance. They have cutting edge systems, a fantastic work culture and defined development plans within each department where you can truly progress in your career.The role as a Personal...


  • Cardiff, Cardiff, United Kingdom Time Recruitment Solutions Ltd Full time

    Personal Injury Claims Handler 25, ,000 salary 4 days a week remoteSalford Quays OfficeWe are closely partnered with a forward thinking insurer who specialise in Motor Insurance. They have cutting edge systems, a fantastic work culture and defined development plans within each department where you can truly progress in your career.The role as a Personal...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    Start date Closing date03/07/2024We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    Start dateClosing date03/07/2024We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything we...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000.Main Duties and Responsibilities:The Large Loss handler will be required to:Ensure delivery of consistent, efficient, and...


  • Cardiff, Cardiff, United Kingdom FaulknerScott Full time £23,000 - £26,000

    // Insurance Claims Handler // Cardiff // £21-26K // Hybrid // Are you currently working in Insurance and looking for an opportunity to take your skills to a growing business with plenty of opportunity to progress? Do you want to be part of a team that offers industry leading customer service? I'm working with one of Cardiff's up and coming insurance...


  • Cardiff, Cardiff, United Kingdom FaulknerScott Full time

    // Motor Insurance Claims Handler // Cardiff // £23-26K // Hybrid //Are you currently working in Insurance and looking for an opportunity to take your skills to a growing business with plenty of opportunity to progress?Have you recently graduated from University and looking to take the first steps into a professional career?Do you want to be part of a team...


  • Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Join a team of dynamic problem-solvers as a Travel Claims Handler in CardiffThis is your chance to be a part of a rapidly growing, data-driven, and agile insurance company. With the option of hybrid working, you'll have the flexibility to balance your professional and personal life while making a real impact on customer experiencein Claims.Get ready for a...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    Closing date06/05/2024Do you want to work for a multi-award-winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Subsidence Claims team here at AdmiralAs a Subsidence Claims Handler, you'll play a vital role supporting our customers and working with our expert,...


  • Cardiff, Cardiff, United Kingdom Admiral Full time

    Closing date06/05/2024Do you want to work for a multi-award-winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Subsidence Claims team here at AdmiralAs a Subsidence Claims Handler, you'll play a vital role supporting our customers and working with our expert,...