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Claims Handler

3 months ago

Cardiff, Cardiff, United Kingdom Admiral Full time

Closing date

01/03/2024
We are currently hiring for a Claims Handler to join Veygo on a Fixed Term basis

Why Veygo?


Veygo was founded 6 years ago as part of a pioneering incubation venture 'Admiral Pioneer' - created to seed and launch exciting scale ups to disrupt existing marketplaces.

Veygo has so far seen an impressive 50% YoY growth.

We currently provide our customers with temporary and learner car insurance - products designed to make life easier for those wanting to share cars, insure their own car for a short amount of time, or for people learning to drive.


What makes Veygo different?

  • We're building flexible policies for learner drivers or people looking to share cars once they've passed their test.
  • Veygo provides comprehensive cover to those customers, meaning that the car owner's insurance policy and no claims bonus is safe if the person borrowing the car has an accident.
  • All Veygo's insurance is available by the hour, day, week or month and customers can get a quote in minutes.
  • All backed by Admiral, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.


Whilst our mission today is to put people in control of their own journey our ambition is to create a youth lifestyle brand that take us beyond car insurance.

Disruption is in our DNA and we're always relentlessly looking for collaborative self-starters and innovators with the desire to challenge how we do things today; to push the boundaries and drive us through our onward growth journey.

Veygo's culture is vibrant, open, creative, and disruptive.

Responsibilities
As a Claims Handler, you will be responsible for:

  • Manage the customers claim from start to finish
  • from notification, instructing suppliers, providing Total Loss settlements right up to recovering our costs from Third Party insurers
  • Ensure customers are kept informed and updated during the claims process
  • Manage your own case load
  • Communicate with other departments, suppliers and third parties
  • Make relevant investigations regarding liability and indemnity

Requirements:

  • Have experience working in a Claims Handler role
  • Be customer centric with strong and transparent communication skills, in any form of interaction
  • The ability to not only spot problems but dig to the root cause and implement changes
  • Be able to work on your own initiative and be confident in making decisions
  • Have strong organisation skills with confidence in challenging the status quo

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.


All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.


Our Commitment to You
All qualified applicants will receive equal consideration.

LI-LCC1 #LI-Veygo