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Travel Claims Handler

3 months ago


Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time
Join a team of dynamic problem-solvers as a Travel Claims Handler in Cardiff

This is your chance to be a part of a rapidly growing, data-driven, and agile insurance company.

With the option of hybrid working, you'll have the flexibility to balance your professional and personal life while making a real impact on customer experiencein Claims.


Get ready for a challenge as you'll be:

  • Providing top-notch customer service that exceeds expectations.
  • Proactively managing your own case load
  • Determining indemnity, liability, and on travel claims
  • Uncovering and reporting fraud indicators to keep the business secure.
  • Negotiating settlements with confidence
  • Staying on top of compliance with regulations and legislation
  • Improving processes and making a real impact within the claims area
  • Supporting the Claims Team Leader and contributing to success as a team player
  • Maintaining high quality, service standards, and productivity levels that sets the bar for the industry.

Skills and experience you'll bring to the team:

  • Experience in a fast-paced travel insurance claims environment (preferred but not required)
  • Exceptional communication skills and the ability to build strong relationships with ease.
  • Data interpretation skills that inform smart and effective action
  • A selfmotivated, cando attitude with a passion for teamwork

What you'll get:
A competitive salary range of £20,000 to £26,000 (depending on experience)

  • Opportunities for annual salary reviews and career growth
  • 33 days of annual leave (25 days + 8 bank holidays)
  • Monday-Friday hours 95.30pm
  • Hybrid working options in a prime central Cardiff location.
  • Access to the Nest Pension scheme
  • The tools and equipment you need to work comfortably from home and in the office.
  • Encouragement and support for professional training and qualifications
  • A generous refer a friend scheme.
  • Discounts on central Cardiff NCP car parks
  • Exciting group social events