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Customer Support Representative

3 months ago

Cardiff, United Kingdom Coincover Full time
Customer Support ExecutivenReady to embark on an exciting journey of customer care excellence? Look no further We are on the hunt for a passionate and dynamic Customer Service Representative to join our growing team.

As a pivotal member of our organisation, you'll be the voice of our brand, creating unforgettable experiences for our valued partners. If you thrive on problem-solving, have a knack for empathetic communication, and possess a deep commitment to customer satisfaction, this is the job for you

Join us in delivering top-notch support and take your career to new heights in an innovative and customer-centric environment.

Responsibilities – I want to and can do thatnAs a Customer Support Executive at Coincover you’ll be mostly reviewing identification checks for our end-user accountsnResponding to customer queries via phone, email and webchatnMaking changes to customers detailsnProvide accurate information to customers about their policynDealing with customer queries over paymentnIdentifying and assessing customer needs to achieve satisfaction and a one communication resolutionnEnsure all customer records are updated accuratelynContact customers by phone and email for outstanding documentationnEnsure that all FCA compliance procedures are adhered to at all timesnInvestigate and resolve customer complaints

Requirements – I've already done that or have thatnA positive “can do” attitudenExcellent verbal and written communication skillsnGreat listening skillsnHigh level of accuracy and attention to detailnGood problem solvernAbility to work in a fast-paced environmentnAbility to multi-task and manage time effectivelynBe able to demonstrate patience and empathynExcellent customer service skills, incorporating a confident and pleasant telephone mannernPrevious customer service experiencenComfortable dealing with customer queries and complaintsnKeen to learn new skills and quick to adapt

Extra Mile – knock our socks offnHave Crypto or Blockchain experiencenHave experience within a FinTech start upnHave experience in a SaaS companynYou could have worked in a office based role

About CoincovernBlockchain technology is changing everything. However, it brings its own set of unique risks. Coincover exists to ensure everyone is protected, enabling them to innovate freely, without constraints.

Coincover provides a complete blockchain protection solution, addressing the most significant barrier to mainstream adoption: trust. Our protection solutions ensure that access and assets are never lost.

Founded in 2018, Coincover is backed by leading fintech and blockchain investors. Today, we help over 300 of the biggest names in blockchain protect themselves and their customers from theft, hacking, and human error, including Fireblocks, BitGo, and Bitso.