Customer Booking Coordinator

3 months ago


Bristol, United Kingdom Innovate Awarding Full time

**In a nutshell**

We have exciting opportunities for an organised and proactive Customer Booking Coordinator in Bristol to join our growing business to provide customer focused solutions to align the learner’s needs with the availability of the operational workforce to deliver a high-quality timely apprenticeship assessments.

**About the role**

**You will be**:

- Be the named contact for clients, supporting and maintaining excellent customer service
- Completion of planning meetings and guiding apprentices through their end point assessment (EPA) journey
- Handle all incoming customer queries, professionally and effectively, taking ownership to ensure satisfactory resolution
- Supporting the re booking of assessments and planning meetings
- Build positive relationships with both internal and external customers, providing excellent customer service within the scope and boundaries of Company processes and procedures.
- Ensuring personal and functional KPI’s are met
- Management of Central Booking Team inbox
- Record and maintain accurate information on key business systems

**About you**

**We are looking for**:

- Previous experience of working in an contact centre environment.
- Excellent customer service experience and/or skills
- Demonstrable experience of managing multiple tasks and priorities
- Experience of working to specific timescales and deadlines
- Excellent IT including MS Outlook, Word and Excel

If you think this describes you and you want to put your skills and experience to work in a new way, this could be your life-changing opportunity.

**What we offer**

We offer a great benefits which includes some of the following:

- 25 days annual leave + bank holidays (total 33 days per annum)
- 1 extra day of annual leave at each 5-year work anniversary milestone
- 1 day off around the month of your birthday
- Contributory Pension (company matched)
- Life Assurance
- Great benefits, reward and recognition and wellbeing package

**About Us**

An Ofqual regulated organisation, Innovate Awarding has a reputation for taking an innovative and dynamic approach, ensuring FE colleges, training providers and employers can rely on us to help them achieve their objectives.

Whether developing off-the-shelf, customised or fully bespoke training programmes across a growing number of sectors, we endeavour to make all fit-for-purpose.

**Ref no**:5857

**Salary**:£24,875 Annual

**Careers site role category**:Support Services

**Area**:Bristol

**Contract Type**:Permanent

**Full Time/Part Time**:Full Time


  • Booking Coordinator

    3 months ago


    Bristol, United Kingdom Page Personnel Full time

    An excellent entry level role for someone from any background! - Booking Coordinator role offering up to £24,000 and great benefits **About Our Client**: Our client is a UK based provider of boating holidays, with over 55 years in the industry. They are now looking for a positive and charismatic Booking Coordinator to join their team in Bristol. The key...

  • Booking Coordinator

    3 months ago


    Bristol, United Kingdom Alexander Mae South West Ltd Full time

    **Central Bookings Coordinator** **Salary £23,690 + Benefits** **Bristol outskirts with FREE PARKING / Hybrid role (1 / 2 days from home)** **The Company**: A growing education-based organisation that truly values their staff and supports further development. This is a superb role that would suit an organised, customer focused individual who takes pride in...

  • Bookings Coordinator

    3 months ago


    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: A fantastic opportunity is available for a Bookings Coordinator to join a really friendly team close to Cabot Circus! The client is looking for someone who is passionate about providing the best experience for their customers. This role is Monday to Friday with the occasional weekend so flexibility is a must! The salary on offer is up to...

  • Bookings Coordinator

    3 months ago


    Bristol, United Kingdom Alexander Mae Full time

    **Social Media and Bookings Coordinator** **£25,000 + Super Benefits** **Hours: Monday to Friday 9am - 5pm** **Central Bristol / 100% office based** **The Company**: Our client is a growing IT company who offers a fast paced and fun working environment. Theyaim to allow their team to grow within the organisation, several of their senior management...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic...


  • Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

    Customer Bookings Specialist Opportunity Are you enthusiastic about delivering exceptional customer service? If so, Wessex Garages Holdings Ltd is seeking a dedicated individual to join our team. Role Overview The primary responsibility of this position is to ensure outstanding customer satisfaction by managing incoming inquiries and coordinating...


  • Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

    Customer Bookings Specialist Opportunity Are you enthusiastic about delivering exceptional customer service? If so, Wessex Garages Holdings Ltd may have the perfect opportunity for you to become a vital part of our team. Position Overview The primary responsibility of this position is to ensure outstanding customer service by managing incoming...


  • Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

    Customer Bookings Specialist Opportunity Are you enthusiastic about delivering exceptional customer experiences? If so, Wessex Garages Holdings Ltd may have the perfect opportunity for you to become a vital part of our team. Role Overview The primary responsibility of this position is to ensure outstanding customer service by managing incoming...


  • Bristol, Bristol, United Kingdom Daniel Thwaites Full time

    Position Overview: As a Reservations Coordinator at Daniel Thwaites, you will serve as the initial point of contact for guests prior to their arrival. Your role will involve overseeing our dynamic reservations department, ensuring that all elements are in place to provide an exceptional guest experience. Key Responsibilities:Engaging with prospective and...

  • Bookings Admin

    2 months ago


    Bristol, United Kingdom Nuffield Health Full time

    HEAD OFFICE Bookings Admin Booking Coordinator Bristol Hospital | Administration | Permanent | Full Time Up to £24,000 per annum depending on experience 37.5 hours per week Nuffield Health is Britain’s largest Healthcare Charity. Our Bristol Hospital office plays a vital role, working with our Emotional Wellbeing teams and customers who are receiving...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    To provide a strong leadership role within the SACT (Systemic Anti Cancer Treatment) Booking Coordination team, ensuring that all aspects of treatment booking management are covered and patients receive treatment schedules with all appointments booked, or mapped to the tracking system. To be the main point of contact for clinical teams with clinic queries,...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen within our Endoscopy Department for a Full Time Permanent position for an Endoscopy Senior Admissions Booking Coordinator. We are looking for an enthusiastic, hardworking individual to join the busy Admin team in the Endoscopy Department. Successful applicants must have excellent verbal and written communication skills, be patient...


  • Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

    Customer Service Bookings Specialist Position Are you enthusiastic about delivering exceptional customer experiences? If so, Wessex Garages Holdings Ltd is eager to welcome you to our dynamic team. Role Overview The primary responsibility of this position is to ensure outstanding customer satisfaction by managing incoming inquiries and coordinating...

  • Social Media

    3 months ago


    Bristol, United Kingdom Opus Apeiro Full time

    OpusApeiro are excited to offer a new position within a growing IT company. This is a great opportunity for a Social Media & Bookings Coordinator to expand our events and social media presence and tighten our relationships with key suppliers and agencies. We are looking for a confident, enthusiastic, and driven individual to join our team based in the...


  • Bristol, United Kingdom Bristol-Honda Full time

    **Customer Bookings Advisor** Bristol Honda are on the lookout for a Fun and Bright personality who has a genuine desire to help. Is this YOU? About Us HSH Motor Group is a trusted, family owned Honda franchise dealer group who, for the last 18 years, has delivered a comprehensive and industry leading customer experience. We are looking for an...

  • Bookings Advisor

    3 months ago


    Bristol, United Kingdom Wessex Garages Full time

    Reference Number - 0123445567567 - Location Cribbs Causeway, Bristol- Salary OTE £30,000**Bookings Advisor Vacancy**: **Are you passionate about customer service? If so, you could be just who Wessex Garages are looking for to join our team in Cribbs Causeway, Bristol.** **Your role** The main function of the role is to provide excellent customer service,...

  • Bookings Advisor

    1 month ago


    Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

    Bookings Advisor Vacancy Are you passionate about customer service? If so, you could be just who Wessex Garages are looking for to join our team in Cribbs Causeway, Bristol. Your role The main function of the role is to provide excellent customer service, by taking incoming calls and coordinating bookings in the workshop diary or providing...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    This is an exciting opportunity to join the Cardiac admissions team within the Bristol Heart Institute. The Cardiac Booking Coordinator will be responsible for coordination of our inpatient and elective waiting lists. As a core member of the team, you will be expected to be proactive and take the initiative both individually and as part of the team by...


  • Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

    Customer Bookings Specialist Opportunity Are you enthusiastic about delivering exceptional customer experiences? If so, Wessex Garages Holdings Ltd is eager to welcome you to our dynamic team. Role Overview The primary responsibility of this position is to ensure outstanding customer service by managing incoming inquiries and organizing...


  • Bristol, United Kingdom Paragon Customer Communications Full time

    Job Summary The Lead Quality Coordinator will be based in Bristol and work 09.00-05.30 Monday to Friday. Their main focus will be to support the Quality Manager in the BAU management of the Quality Team in Bristol. Their role will include elements of and is built on the foundations of the Quality Coordinator. The Lead role will be required to be...