Chemotherapy Treatment Booking Coordinator

2 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.

The Chemotherapy Booking Coordinator team are office based managing the chemotherapy scheduling for the main hospital treatment unit and satellite sites at South Bristol Community Hospital and Concord Medical Centre. The team arrange full treatment schedules for patient undergoing Cancer treatments and liaise with them over the phone and post. Time management and workload priority is essential to the role.

Home working is possible once team members have completed their training and been signed off as competent in the role, but on site working is required for certain tasks.

If you are enthusiastic and have a passion for accuracy and attention to detail, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you.

Previous applicants need not apply.

**Communication**:

- To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

**Patient Care**:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

**Organising and Planning**:

- To monitor, manage and validate active and backlog waiting list data
- Implement the policy and investigate patients who do not attend (DNA) their appointment

**Information Resources**:

- To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required.
- To record, maintain and update admission information on the Trust’s Patient Administration System (PAS).
- To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Inpatient Booking Procedures
- To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.



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