Cardiac Booking Coordinator

4 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

This is an exciting opportunity to join the Cardiac admissions team within the Bristol Heart Institute.

The Cardiac Booking Coordinator will be responsible for coordination of our inpatient and elective waiting lists. As a core member of the team, you will be expected to be proactive and take the initiative both individually and as part of the team by liaising with various key clinical staff groups to ensure the needs of the service are met.

The post holder should have the ability to work independently, communicate and liaise with a broad range of contacts and to work within dedicated timeframes to meet service requirements, actively contributing to the delivery of a high quality, safe and efficient service for all patients. In return you will receive support and development from a friendly and committed team.

**Communication**:

- To liaise with and act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

**Patient Care**:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

**Organising and Planning**:

- To monitor, manage and validate active and backlog waiting list data
- To manage patient communications via telephone and use Trust systems to create letters.
- Implement the policy and investigate patients who do not attend (DNA) their appointment
- To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP
- Attend appropriate meetings as required by the role’s line manage

**Service Development and Research**:

- Attend training courses as required to support personal development and the needs of the service
- Assist in training of new members of the team

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.



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