Customer Services Advisor

6 months ago

Leicester, United Kingdom Yü Group Full time

**Description**:
**Reports to**: Customer Services & Intraday Manager

**Location**: Leicester

**Working hours**: 37.5 hours per week

**Salary**:£23,000 per annum, increasing to £25,000 per annum upon completion of a successful probationary period

Yu Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services.

We are looking to expand our Customer Services Team, to ensure continued success & growth. This is a great opportunity to work for a small but forward-thinking business that has major growth plans, at an exciting time in its evolution.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here is a taste of what you’ll be doing**:

- Making outbound calls to existing business customers with the aim to book appointments for our highly skilled engineers.
- Keep accurate records of customer interactions.
- Respond to customer complaints.
- Delivering consistently high levels of customer service.
- To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- Ability to work as part of a small team and support colleagues with their workload and to be proactive in identifying when colleagues may need additional support and offer this support.
- Be friendly and willing to join a like-minded team to create a culture of business and personal development.
- Offer excellent customer service and have a friendly, approachable manner at all times.
- Being a team player who is willing to go the extra mile for their colleagues and business.
- A driven mindset with strong customer service or sales skills.
- A love for hitting targets.
- Great communication skills - you’re at ease building rapport and listening to customers.
- A confident attitude with the ability to convert a possible rejection into a positive outcome.

**Relevant Qualifications / Experience**:

- Excellent communication skills, both written and verbal.
- Basic computer skills, as well as an excellent telephone manner.
- Exceptional organisational skills particularly in time and diary management.

**Desirable**:

- Experience of the Utilities industry would be beneficial but is not essential.

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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