Planning & Customer Support Co-ordinator

1 month ago


Castle Donington, United Kingdom Moran Logistics Full time

**Planning & Customer Support Co-ordinator**

Castle Donington

We currently have an exciting role for a Planning & Customer Support Co-ordinator, providing an excellent opportunity to join the Moran Logistics team at our Castle Donington site. The role works days, working 06:00-18:00 on a 4 on 4 off shift pattern and offers excellent rates of pay.

**About the Role**:
The job holder will be the first point of contact between our customers and the operations teams and will be expected to engage with all stakeholders to resolve queries. You will be key to providing details to the customers and the operators by tracking and monitoring performance across the network and proactively highlighting any issues so that the business can maintain high levels of contractual KPI achievement. The role will ensure all collections/ deliveries are planned for the customer, ensuring customer requirements are met and all additional work is built into the required routes and plans.
- Responsible for ensuring the provisional plan is set up and issued to all sites and the final plan confirmed in a timely manner on any day.
- Ensuring all booking references are obtained from customers and entered onto the plan.
- Responsible for the planning of all additional routes and other work which is required to support the operation across all sites.
- Ensuring all routes on the daily schedule are checked ensuring additional work is booked in and any changes to make routes/deliveries more efficient, such as combining routes to fill empty running, saving drivers, nights out is reviewed and changes made as needed.
- Dealing with site queries in relation to planning issues.
- Making any amendments to the plan on a day to day basis due to a change in customer requirements or at the request of sites to assist with managing deliveries to all customers.
- Ensuring all internal customers are advised of any changes to the base plan or the schedule and that these changes are clearly communicated.
- Liaising on a daily basis with customer to secure backhaul loads and ensure required changes are made as needed.
- Assisting with the planning of new work, changing routes and investigating ways in which we can improve the network, improve efficiency and make cost savings for the business.
- Working with internal customers to support them in dealing with planning issues and how to work together to resolve them.
- Supporting the department with ad hoc and project work as required.

**What we are looking for**:

- Previous transport/logistics experience is essential
- Experience of working in a transport planning/Customer Services environment is highly advantageous.
- Ability to use Microsoft packages including Excel, Word and Outlook proficiently.
- Previous experience of working with a Transport Management System
- Previous experience of Microlise would be advantageous, but training will be given
- Effective organisation skills with an acute attention to detail.
- Excellent communication skills and a confident telephone manner.
- A tenacious outlook at all times.
- Ability to work with minimum supervision

**Benefits of joining the Moran Logistics team**:

- Excellent working conditions - Personal development and training opportunities
- Excellent rates of pay
- Company pension contribution
- Onsite parking



  • Castle Donington, United Kingdom Moran Logistics Full time

    We currently have an exciting role for a Planning & Customer Support Co-ordinator, providing an excellent opportunity to join the Moran Logistics team at our Castle Donington site. The role works days, working 06:00-18:00 on a 4 on 4 off shift pattern and offers excellent rates of pay. **About the Role**: The job holder will be the first point of contact...


  • Castle Donington, United Kingdom Moran Logistics Full time

    We currently have an exciting role for a Planning & Customer Support Co-ordinator, providing an excellent opportunity to join the Moran Logistics team at our Castle Donington site. The role works days, working 06:00-18:00 on a 4 on 4 off shift pattern and offers excellent rates of pay. **About the Role**: The job holder will be the first point of contact...

  • Reading Co-ordinator

    1 month ago


    Castle Donington, United Kingdom Castle Donington College Full time

    **Location**: Castle Donington College **Salary**: £24,948 - £26,845 (pro rata) **Hours per Week**: 37, (term time only plus 1 week) **Contract**: Permanent **Closing Date**: 20/12/22 **Description**: **Actual Salary**:£21,813.95 - £23,472.64** We are looking to appoint a Reading Co-ordinator who has a passion for literature and literacy and can...

  • Experienced Wedding

    1 month ago


    Castle Donington, United Kingdom Donington Park Farmhouse Full time

    We’re looking for an experienced wedding co-ordinator to join our amazing team at Donington Park Farmhouse. Our 300-year-old beautiful barns host a great many events, especially weddings each year and experience in the co-ordination of events is required for this role. However, the most important thing will be your personality and work ethic. We have our...


  • Castle Donington, Leicestershire, United Kingdom Lorien Full time €180 - €200

    NatWest are seeking a highly motivated candidate to join their award-winning front line internal colleague support team. This is an exciting opportunity to join the Digital & Automation Team, a highly motivated and energised team of people with opportunities for development.. The role is based in Castle Donington in the East Midlands and will be following...


  • Castle Donington, Leicestershire, United Kingdom Speedy Hire Full time

    Speedy Hire are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Hire and Sales Specialist - Welding Equipment and Consumables - Castle Donnington - Monday to Thursday 8am - 5pm - Friday 8.30am - 5pm - 42 hours per week Do you have a passion to provide a unique and...


  • Castle Donington, United Kingdom Western Power Distribution Full time

    Job Introduction An opportunity has arisen for a Facilities Administrator based at the Pegasus office in Castle Donington. The role involves carrying out a wide range of clerical and administrative tasks at Pegasus supporting the Facilities function under the supervision of the Facilities Co-ordinator. Including front of house duties, meeting room...

  • Project Co-ordinator

    2 weeks ago


    Castle Donington, United Kingdom Thorn Baker Industrial Full time

    Thorn Baker Industrial Recruitment have an exciting opportunity for an experienced administrator who is looking to progress in their career, working for our established client in Castle Donington.Job Details:37.5 hours per week, 8:30am-5pmMonday to FridayWeekly payJob Involves:Liaising with existing clients to ensure their needs are met, which includes...


  • Castle Donington, Leicestershire, United Kingdom NatWest Group Full time

    Join us as an Ask Archie Change LeadAs an Ask Archie Change Lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to...


  • Castle Donington, Leicestershire, United Kingdom NatWest Group Full time

    Join us as an Ask Archie Change LeadAs an Ask Archie Change lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to...


  • Bishop's Castle, United Kingdom Co-op Full time

    Closing date: 07-06-2024 Customer Team Leader   Location: 59-63 Church Street, Bishops Castle, SY9 5AD Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings...

  • Team Administrator

    2 days ago


    Castle Donington, United Kingdom Brite Services Full time

    **Team Administrator, Castle Donington - £18.73 per hour, till the end of May 2023** Our client is a well-established, award winning electrical distribution network operator who are part of the larges electricity transmission and distribution businesses in the UK.As a national business, they pride themselves on their first class reputationfor network...


  • Castle Donington, United Kingdom Western Power Distribution Full time

    Job Introduction An opportunity has arisen for a Team Support within the Primary System Design team based at our offices in Castle Donington. The Primary System Design team is responsible for the design of the 33kV, 66kV and 132kV distribution network throughout National Grid Electricity Distribution (NGED) and for the provision of technical support to...


  • Castle Donington, Leicestershire, United Kingdom Lloyds British Group Ltd Full time

    Location: Essex, United Kingdom Region: Speedy Solutions Job Category: Operations Business Unit: Trading Desk South Job Type: Full Time (Permanent) Hours: 07.30 - 17.00 Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Based in the depot,...


  • Castle Donington, United Kingdom East Midlands Education Trust Full time

    **Assistant Principal Inclusion** **Full time, Permanent** **Salary: L9 - L13: £57,482 - £63,430 per annum** **Required from September 2024** We are looking to recruit an Assistant Principal Inclusion. You will act as SENCO and be responsible for the day to day operation of the SEN Policy and co-ordination of specific provision to support students and...


  • Castle Community, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for Business Support Manager. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will manage the Business Support team ensuring delivery of value for money services in accordance...

  • Support Worker

    3 days ago


    Barnard Castle, United Kingdom The Oaklea Trust Full time

    Support WorkerLocation: Durham, DH1Salary: Up to £23,088.00 pa, based on 37 hours pw + excellent benefits inc. £500 Onboarding paymentContract: Permanent and Fixed Term roles available, Full time and part time positions availableWorking hours: Will include days, nights and weekends – examples of support sessions are: (8am – 10.00pm/ 8.00am-3.00pm/...

  • Support Worker

    6 days ago


    Barnard Castle, United Kingdom The Oaklea Trust Full time

    Support WorkerLocation: Barnard Castle, County Durham, DL12 7HDSalary: Up to £23,088.00 pa, based on 37 hours pw + excellent benefits inc. £500 Onboarding paymentContract: Temporary, Full time and part time positions availableWorking hours: Will include days, nights and weekends - examples of support sessions are: (8am - 10.00pm/ 8.00am-3.00pm/ 3.00pm -...


  • Castle Donington, United Kingdom 2Fawcett Recruitment Full time

    Role**:Customer Service Administrator** Type: Permanent Location: Castle Donington 2fawcett are currently recruiting for a business based in Castle Donington. This is an exciting opportunity to join a growing brand. You will be required to deliver excellent customer service, putting the customer at the heart of everything you do. Key Responsibilities: -...


  • Castle Donington, United Kingdom 2Fawcett Recruitment Full time

    Role**:Customer Service Administrator** Type: Permanent Location: Castle Donington 2fawcett are currently recruiting for a business based in Castle Donington. This is an exciting opportunity to join a growing brand. You will be required to deliver excellent customer service, putting the customer at the heart of everything you do. Key Responsibilities: -...