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Support Specialist

3 months ago

Hatfield, United Kingdom University of Hertfordshire Full time

**Post Title**: Support Specialist**SBU/Department**: Library and Computer Services**FTE**: 1.0 FTE, 37 Hours per week**Duration of Contract**: Permanent**Salary**: UH6 £31,396pa to £33,966pa with potential to progress to £37,099pa by annual increments on achieving designated skills and experience**Annual Leave**: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year**Location**: College Lane and de Havilland Campuses, Hatfield- At Herts we don’t just provide opportunities for our students to flourish, we are also committed to creating a supportive and inclusive community that offers a wide range of flexible benefits with something to suit everyone. From family-friendly policies and money-saving perks, to wide-ranging and extensive professional development and support for your physical and mental wellbeing, Herts is the ideal place to transform your career.**Main duties and responsibilities**
- Working in the Support team as a front line specialist you will answer queries across all channels including telephone, face-to-face, the Internet and any other channels and locations as required.- You will be required to utilise technical skills and knowledge to deal with complex enquiries, technical clinics, user support and other University-wide services.- Tasks will include installation and configuration, maintenance and demonstration of computing and digital media hardware and software and associated services for students and staff use in accordance with agreed University standards. The postholder shall provide support for MS Windows, Linux, and Mac operating systems, tablets, smartphones, print management, networked suites of computers, image cloning implementation, file storage and networks.**Skill and experience required**Qualifications required**
- HND/C, Dip HE, Foundation Degree, N/SVQ4 or higher or equivalent expertise and experience**_Please view the job description and person specification for a full list of the duties and essential criteria._** _Please attach a personal statement showing clearly how your skills and experience match the Person Specification._
- We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.-
**Closing Date**: 04 July 2024**Interview Date**: TBC**Reference Number**: 059835**Date advert placed**: 20 June 2024