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Spanish Speaking Customer Service Representative
4 months ago
Work for a unique company with lovely, kind and generous people. Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of us as a whole.
**Key Responsibilities**:
- Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house system software.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.
**Key Attributes**:
- Passionate about delivering excellent customer service.
- Must be fluent in both oral and written English and Spanish.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient and adaptable to change.
- Must have a UK visa
**Hours and Days**:
Monday to Friday between 07:00 and 18:00, 37.5 hours per week
(Occasional Saturdays may be required).
This role offers a mixture of home and office working, typically 1 day per month will be in the modern and fun integrated office in Cambridgeshire to collaborate with colleagues. Days and requirements may change in line with business needs.
Our customers are from all walks of life as are our colleagues and this is what makes us a different kind of company. We all have a part to play in diversity and inclusion and we welcome everyone to be brave, be kind and be open minded because we believe you - can make a difference. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
INDHP
**Salary**: £22,000.00 per year
**What we offer you**:
Rewarding salary packages Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Discounts at leading brands and retailers
Relocation support package for anyone located 50 miles or more from our main office house
Cycle2Work scheme
Eye care vouchers
Free nutritional and personal care products at work
Life assurance
Remote working
Pay: £22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- Spanish (required)
Work Location: Hybrid remote in St. Neots
Reference ID: CS2024SPAN
Expected start date: 06/05/2024
