Community Engagement Officer

4 months ago

Carlisle, United Kingdom Oak Tree Animals' Charity Full time

Oak Tree Animals’ Charity (OTAC) believes that every animal matters. We rehabilitate, nurture and support as needed. As Cumbria’s largest independent animal welfare charity, we help cats, dogs and horses, pro-actively working with animals and their owners in the community to prevent unnecessary suffering and improve welfare. We are innovative in our approach, trying to solve issues before there is a welfare need. With a firm foundation since 1909 progressing animal welfare at a national level, we offer a voice to local animals and their owners within our region.

Our Charity provides homing services, practical animal welfare solutions through our community team, support for those in need and education and advice to all. We are proud to be non-judgmental and compassionate in our approach.

**Job Purpose**

To assist with the development and delivery of the Charities pro-active Community service offering support, advice, education, and practical animal welfare solutions at the heart of the community.

**Main Duties**
- To be part of a team delivering a community outreach programme which includes as a minimum, advice to members of the public, educational talks, community-based advice and practical support sessions, trap-neuter-release of cats in feral colonies and an approach to dealing with unusual or one-off animal welfare situations such as hoarding.
- To record and report activity under a series of measurable targets and performance indicators.
- To work with other members of the Community team and the wider Charity, co-ordinating and communicating effectively to maximize efficiency and return on investment and objective.
- You will support development and promotion of the community outreach services through a range of media working closely with the Community team and Fundraising and Communications Manager to an agreed PR plan.
- You will be highly flexible to ensure tasks are completed fully and the needs of the department are met, including being able to work at short notice if the needs of the animals determine it.
- With the community team you will undertake all transport requirements, administration, cleaning and animal care associated with the community outreach programme and the animals that benefit from it.
- You will provide a demonstrably high standard of cleaning and care, across designated areas of the Centre allocated for animals in your care.
- You will work supportively and proactively with colleagues in other departments to maximize the efficiency of the Charity as a whole and to control costs wherever possible with the best interests of animals and customers in mind.
- You will undertake or arrange the delivery and collection of animals as required to and from a variety of locations including veterinary premises, co-ordinating with colleagues to ensure maximum efficiency, using the company vehicle provided.
- You will adhere with all instructions, policies and best practice in respect of health, safety and hygiene in the working and animal environments, and in accordance with the Health and Safety at Work Act (1974) and other associated regulations currently in force.
- You will provide an exceptional level of customer service to all members of the public that engage with the Charity in whatever context, being polite, positive, friendly and informative at all times.
- You will actively engage with CPD and training to ensure we are able to provide up-to-date, evidence-based support for animals and clients in our care
- You will ensure and maintain accurate paper and electronic records are kept including admission, adoption, veterinary, partnership and financial.
- You will ensure compliance with all policies, procedures, statutory obligations and best practice.
- You will contribute proactively to the development and improvement of policies, practices, methods and standards at the Centre.
- You will encourage, support and participate proactively in fundraising, promotion and community outreach activities, in particular raising awareness of the importance of donation and regular giving to visitors
- You will undertake such other duties as may be reasonably required by your line manager or senior management team.

**Person Specification**

**Qualifications**
- 5 GCSE’s at Grade A-C including English and Maths
- Level 3 Animal Management, welfare or behavioural qualification or equivalent.

**Knowledge and Experience**

**Essential**
- Two or more years’ experience in a similar role.
- Demonstrable commitment to ongoing professional development and sector awareness.
- Experience of working in a measured and target based environment.
- Experience of developing relationships with individuals at all levels.
- Experience of sound record keeping and administration.
- Empathy for and knowledge of the issues regarding domestic animals in an animal welfare charity.
- Experience of public speaking and presentations.

**Desirable**
- Knowledge of Cumbria and the local communities.
- Development

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