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Community Safety Officer

4 months ago

Carlisle, United Kingdom The Riverside Group Full time

**Job Title: Community Safety Officer**
**Contract Type: Permanent**
**Full Time: 35 hours per week**
**Working Pattern: Monday to Friday**
**Salary: £27,542 - £30,470**
**Location: Hybrid - Based in Carlisle**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

Manage a Community Safety caseload, adopting a victim centred approach, to ensure effective resolution in accordance with agreed processes, standards, timescales and targets.

Provide clear, supportive and accurate Community Safety advice to customers, partners and colleagues, including signposting where appropriate to ensure awareness of the Community Safety service and the effective progression and resolution of cases.

Progress community safety legal action as appropriate, including obtain ing written statements from victims and witnesses, providing own statements, liaising with solicitors and attending court and providing evidence as required.

Support frontline housing colleagues to resolve low level anti - social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, managing complex cases through to effective resolution, including support for preparation and attendance a t court.

Work with customers to minimise and resolve issues and complaints, liaising with Regional colleagues and the Customer Complaints Team to resolve escalated complaints as required.

Work alongside frontline housing colleagues and other stakeholders to ensure community engagement and stakeholder management, attending comm unity meetings when appropriate and promoting opportunities for customers to be involved in key decision making thro ugh Customer Panels.

**So, who are you?**

We are looking for someone with a p roven track record of delivering a high quality service within a housing environment.

Experience of successfully manging conflict in a prompt, calm and constructive manner.

Proven track record of successfully solving difficult problems.

Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.

Although not essential, an e xperience of agile /flexible working would be an advantage.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**:
Deliver a quality, effective victim centred Community Safety service to Social Housing, Non - Social Housing and Care and Support customers, supporting and working alongside front line Housing Officers to support the delivery of the Community Safety Strategy within a specified geographical area.

Manage a Community Safety caseload, adopting a victim centred approach, to ensure effective resolution in accordance with agreed processes, standards, timescales and targets.

Provide clear, supportive, and accurate Community Safety advice to customers, partners and colleagues, including signposting where appropriate to ensure awareness of the Community Safety service and the effective progression and resolution of cases.

Progress community safety legal action as appropriate, including obtain ing written statements from victims and witnesses, providing own statements, liaising with solicitors and attending court and providing evidence as required. Support frontline housing colleagues to resolve low level anti - social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, managing complex cases through to effective resolution, including support for preparation and attendance a t court.

Work with customers to minimise and resolve issues and complaints, liaising with Regional colleagues and the Customer Complaints Team to resolve escalated complaints as required.

Work alongside frontline housing colleagues and other stakeholders to ensure community engagement and stakeholder management, attending comm unity meetings when appropriate and promoting opportunities for customers to be involved in key decision making thro ugh Customer Panels.

Use customer intelligence to drive tenancy sustainability, identifying customers who require further support, signposting and facilitating any additional suppo