Administration & Technical Support

6 months ago

Coventry, United Kingdom SEVERN TRENT Full time

We’re Severn Trent and we think water and people are wonderful

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers and sits within our **_Green Recovery Programme_**.

The Green Recovery Supply Pipes Team are replacing approximately 26,000 water supply pipes, which will protect customers from potential harmful effects from lead in drinking water: while notably reducing leakage from customer’s pipes. The significance of the work you will do as an administration & technical support makes this such an exciting project to be a part of. To ensure the smooth running of the programme, many office-based tasks are essential.

We think you’d love it.

**EVERYTHING YOU NEED TO KNOW**

We’re looking for an **Administrator & Technical Support**. This role is currently a 12 month fixed term contract.

The objective of the **Administrator & Technical Support** role is to support and deliver administration support to our Supply Pipes team, both internally and externally. The significance of the work you will do as an administration & technical support makes this such an exciting project to be a part of and to ensure the smooth running of the programme, many office-based tasks are essential. The role will require you to be engaging, proactive and customer centric in your approach.

You will be monitoring incoming registrations from customers, booking property inspections for service technicians to attend, ensuring that follow on work is raised and built correctly by our virtual technician team; alongside monitoring & managing customer complaints to the point of resolution and delegating the complaints to the appropriate manager. You will be responsible for reports, correcting anomalies and raising and receipting financial purchase orders. The role is responsible to review all elements of a Water infra job for accuracy to technically complete on SAP, most specially carrying out several technical checks and assessments and any necessary corrections to ensure all finance elements of a job are accurate and allocated correctly.

The role is reactive to the nature of the operational work, but you have set work which you must manage time and prioritise to enable work to follow.

As a company, we are always striving to develop our talent and we will support you with training within the field.

Not only will we give you more flexibility compared to other companies, we’ll also continuously help you develop your career by providing you with training courses and relevant qualifications to improve your skills and knowledge.

You’ll work alongside our 230 strong Green Recovery Team who all love what they do.

**WHAT YOU’LL BRING TO THE ROLE**

In order to succeed in the **Administrator & Technical Support** role, it is expected that you will have:

- Excellent use of Microsoft Word & Excel
- Experience in using computer generated reports to analyse and report data
- An understanding of performance metrics & knowledge sharing when needed to
- Driving operational performance with a customer mindset
- Ability to listen effectively and gathers all relevant information by questioning, probing, empathising.
- Understand business implications of not getting it right first time and drive to improve customer experience and business improvements.
- The ability to work independently as well as in a team, sharing knowledge, being supportive and team spirited.
- Excellent communication and interpersonal skills, confident at dealing with people at all levels.
- Well organised, working in a controlled, structured, methodical manner with a measured approach to delivery.
- Be a self-starter with the ability and drive to seek out improvements.
- The ability to work under pressure in times of high work volume to add value.
- Actively seek feedback and challenge where appropriate.
- The ability to forge strong and effective working relationships with colleagues and contract partners.
- Self-motivated and committed to doing the right thing

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to incl

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