Technical Support Specialist

7 days ago


Newcastle Upon Tyne, United Kingdom NRG PLC Full time

Technical Support Specialist

About the role

NRG are looking for a Technical Support Specialist who is committed to providing excellent quality of service and resolve daily office IT issues when they occur.

The opportunity

You will provide 1st and 2nd line technical support to a whole office floor, you will be the main point of contact for any IT issues which materialize during the working day as well as the interface with our external partner for additional support

Key responsibilities
- Working with office network components (including switches, routers, cabling and AV equipment)
- Working with remote desktop servers
- Basic web design knowledge (php & html)
- IP Telephony experience
- Microsoft Office 365 Administration experience
- Windows Active Directory experience
- Group Policy Management
- Printer knowledge including multi-device solutions (papercut)
- Access management for shared folders
- General daily IT troubleshooting
- Liaising with internal Users
- Working with the outsourced provider on day to day queries

Company benefits
- A business which is transforming and offers a flexible approach to how you work, who will listen to your ideas for improvement
- Salary up to £30,000
- 25 days holiday with an extra day to take your Birthday off
- Holiday buy back scheme
- Health Cash Plan
- Flexible start and finish times
- Work from home (once your initial training is completed)
- Employee referral bonus
- Onsite parking and a brand-new office space in Quorum Park
- Gym discounts
- Cycle to work scheme
- Dress down and early finish on Fridays
- Staff events

There are plenty of opportunities to develop your skills and take the next steps in your career with a company that invests in its training and support schemes.

If you’re interested in this role, send across your CV and a member of our team will be in touch



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