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Bereavement Support Administrator/chapel Attendant
3 weeks ago
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
An opportunity has arisen to join the Bereavement Services team as a Bereavement Support Administrator and Chapel Attendant, and to deliver a specialist service as part of a highly customer focused team.
Your next role
The role includes processing the legal documentation required when dealing with the deceased and will also include other responsibilities such as helping members of the community and funeral directors face to face, or on the telephone, with burial and cremation questions.
The apprenticeship will provide you with the opportunity to achieve a level 3 Business Administration qualification. You will receive the training and support needed to gain the skills to ensure legal documentation is correctly received and preserved, empathetic customer service and the opportunity to help drive the future of the Bereavement Service in Swindon.
Qualifications required for this post
Entry requirements for the Level 3 Apprenticeship are:
- GCSE English and Maths at grade C (level 4) or above or equivalent qualifications
- It is desirable to hold a clean driving licence, as travel around the Borough may be required.
Knowledge & Experience
- In addition, we are also looking for people who have:
- Good IT skills, preferably with experience of using Microsoft Word and Excel
- Good communication skills - both written and verbal
- Ability to work to manage own workload and work within deadlines
- Ability to work independently
- Ability to show initiative and take responsibility for the quality of their own work
- A passion for learning
- A professional approach and presentable in appearance
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.
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