Automotive Account Administrator

4 weeks ago


Birmingham, United Kingdom BCA Full time

**Automotive Account Administrator**

**Birmingham Business Park**

**Monday - Friday**

**£26,000 per annum**

This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team

To be an ambassador of BCA, delivering a superb service at all times. Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI’s/SLA’s.

**Responsibilities**

Duties will include but not be limited to:

- Answering customer/ client queries and processing bookings.
- Advising of estimated delivery dates/chasing late deliveries.
- Dealing with ad hoc queries, amendments and customer complaints.
- Monitor and progress vehicles through various internal departments.
- To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
- Liaising with and maintaining a professional point of contact with the Client.
- Be a service advocate and maintain a positive and professional nature at all times.

**Person Requirements**
- Strong administration and interpersonal skills.
- Out-going personality.
- Must be proficient in Microsoft Word and Excel.
- Excellent communication skills, both verbally and written.
- Ability to meet specific deadlines & prioritise effectively.
- Accuracy and attention to detail with high organisation.
- Team player but also able to work on own initiative.
- Background in a Customer Service environment and the automotive industry ideal.
- Ability to innovate processes to improve efficiency.


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