Automotive Fleet Administration Specialist

6 months ago

Birmingham, United Kingdom Holman Full time

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way

We have an exciting opportunity that has arisen for a **Vehicle Supply Chain Specialist **to join our growing **Supply Chain Team** here at Holman UK. The role is based in our **Birmingham** office, near the **NEC** so please bear this in mind when applying. This is a **permanent** opportunity and the salary for this role will be **£28,000.**

We are looking for a positive, confident individual from an Automotive background, with strong customer service skills who understands the nuances of an automotive fleet. You will be managing vehicle data from various systems and spreadsheets to run a mini fleet of circa 300 vehicles, whilst keeping the customer informed at all touch points. You will need strong planning and organisational skills to manage a variety of tasks; as well as being adept on Excel to assimilate accurate information.

**Key Responsibilities will include**:

- To support the delivery of robust solutions in specification, design and ordering of new vehicles for customers.
- Provision of finance lease quotations to support the new business sales team (business development manager community)
- Administration and management of the vehicle ordering process through our bespoke on-line car ordering system, to include the implementation of this tool with new customers
- Manage customer complaints, working in conjunction with the Quality team in relation to vehicle acquisition or general account management queries as determined
- General administration duties to include responding to all allocated customer enquiries, resolving where possible or escalating or referring within the team
- Manage the vehicle return process and associated customer updates
- Perform all other duties special projects as assigned.

**What are we looking for?**
- 2 years’ experience of working in an automotive company is essential.
- Strong working knowledge of Excel to manipulate data
- Demonstrable experience of high levels of accuracy and attention to detail
- Enjoys working in process driven environment and becoming an expert in their field
- Working in a high-pressure environment.
- An effective problem solver who enjoys seeing tasks through to completion
- Ability to prioritise, manage own workload and proven experience of working to tight deadlines
- Excellent verbal communication skills
- Exceptional customer service skills
- Strong time management skills

**What’s in it for you?**
- 25 days annual holiday entitlement (+ 8 bank holidays)
- Floating Day Holiday in lieu of Birthday
- Group Personal Pension Plan
- Death in Service insurance cover
- Critical illness insurance cover
- Free parking
- Health cash plan
- Partners In Excellence rewards - Partner of the Quarter, Partner of the Year, Bonus
- Free Breakdown cover (eligible employees - service related)
- Long Service Awards, Support for further education / employee development.

**The need to know parts**:

- You must have the right to remain and work in the UK.
- Please also be aware we do not provide sponsorship for any of our positions advertised.
- We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Pay: £28,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Excel: 3 years (required)
- fleet industry: 2 years (required)

Work Location: Hybrid remote in Birmingham

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