Customer Service Support

3 weeks ago


Borehamwood, United Kingdom Osborne Appointments Full time

**Customer Service Support**
- (Apprenticeship)_

Location: Borehamwood

**Salary**: £16k - £19k

Hours: 37.5 9am - 5pm
- (option to work 8.30am-5pm or 9.30am-6pm Mon-Thurs)_

Are you looking to get into the property sector and gain a qualification?

Would you be keen to work for a company with the below amazing benefits?

Property experience is NOT necessary

**Benefits**:

- 35 days holiday + bank holidays
- Weekly Fresh Fruit Delivery
- Milk & More Delivery (milk, bread, cheese & butter delivered to the office on a Monday morning for employee use)
- Annual Bonus Scheme
- Pay Reviews Annually
- End of year awards ceremony
- Study support
- Pension Scheme - employer 3%

**After completion of probation**:

- Trialling Flexitime (option to work 8.30am-5pm or 9.30am-6pm Mon-Thurs) - optional
- Healthshield - private medical cash plan - optional
- Long term retention additional holiday days (a day per year from 3 years+)

**Responsibilities**:

- Responsibility for good all-round customer service
- Dealing with customer queries verbally and in written form.
- Answering phones being the first port of call for anyone who calls the office, ensuring that
- phones are answered within 3 rings.
- Raising complaints with contractors when

**Processing**:

- Set up or monitoring of Insurance claims
- Writing leaseholders and resident letters regarding different issues relating to the block
- In most cases obtaining minimum 3 quotes for orders over £400
- Liaise with onsite staff so you are aware of what is going on onsite, along with working with
- them to ensure the best possible service.
- Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper
- etc)
- Assisting Property

**Personal effectiveness**
- This role will require the ability to plan workloads, to work unsupervised, and to have a flexible
- approach. This person should have good communication skills, both verbal and written.
- an effective, friendly and consistent manner providing support and assistance where necessary.


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