Customer Service Representative

2 weeks ago


Borehamwood, United Kingdom NuVasive, Inc. Full time

**Job description**
- Complete daily collections of products from customers and report on on-time returns
- Process all sales orders in accordance with the surgery booking guide and promote utilization of templates for sales representative
- Complete and sign the required product documentation according defined procedures in order to guarantee traceability.
- Clearly communicate with the field staff and provide support on product availability
- Lead invoicing activity daily with aspiration to clear all billing for month end and quarter end
- Support and encourage communication and query resolution with distribution team
- Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.
- Resolve routine customer complaints with product upgrades or price adjustments as required.
- Resolve issues with customers concerning order status, credit and shipping problems.
- Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Borehamwood



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