Customer Service Team Leader

3 weeks ago


Borehamwood, United Kingdom Pertemps SSDC - DDT Full time

**Customer Service Team Leader**
Our client, a leader in the UK for Pet Insurance, are looking for a Team Leader to join their busy Customer Service centre to provide exceptional service to customers and lead a heavily targeted team to deliver great results.
**The role and responsibilities**:

- As a Customer Service Team Leader you will be responsible for the results of a target driven team, managing their day to day.
- Motivate team members to ensure they hit their individual and team targets and act as a support for the team.
- Ensure team members time is being used effectively by managing their days efficiently.
- Identification of developmental areas within the teams, noticing areas for concern and figuring out the best ways to overcome these challenges. Creating development plans, hold 1-2-1s, reviews and disciplinaries where necessary.
- Maintaining acceptable levels of attendance, punctuality and timekeeping, acting as a role model.
- Acting as a point of escalation for the customers.
**What we are looking for**:

- Prior experience as a Team Leader ideally within a busy call centre environment.
- Ability to motivate a team to hit and exceed targets.
- Great telephone and communication skills.
- Learning and development skills, being able to develop individual team members.
- Flexibility with regards to working hours - shifts between Monday - Friday 8am - 6pm and 1 in 3 short Saturdays.



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