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Customer Service Team Leader

3 months ago

Borehamwood, United Kingdom Smart10Ltd Full time
Job Title: Customer Service Team Leader
Salary: £30,000 to £33,000 pa
Location: Borehamwood / Hybrid
Contract: 9 - 12 months Mat Cover
Hours: 34 hours per week - shift patterns
 
COMPANY
An exciting opportunity to work for an established and growing SME based in Borehamwood. They are looking for a Team Leader to join and support their small Customer Services department.
 
The successful candidate will have proven experience working within Customer Services as a Team Leader, be enthusiastic, positive and have excellent leadership skills.
 
SKILLS REQUIRED
·Experience within a Team Leader role - 1 to 2 years
·Experience within Customer Services or a Call Centre environment.
·Confident and personable.
·Excellent written and verbal communication skills
·Leadership skills.
·Ability to multi task and work in fast paced environment.
 
RESPONSIBILITIES
·Oversee daily running of the Customer Service department, supporting the customer service manager.
·Managing the teams annual leave, weekly shift rotas and staffing levels.
·Lead and motivate the team to ensure KPI's are achieved.
·Address any queries with the Team and escalate to the line manager.
·Resolve any escalated customer complaints and see through to resolution.
·Holding 1-2-1 meetings with staff members, and ensure their performance is meeting company standard, addressing any performance related issues when needed.
·Support the Customer Service Manager with reporting and implementation of processes.
·Provide support with bookings and customer queries in busy periods.
ADDITIONAL INFORMATION
·Holiday allowance: 25 days + bank holidays
·Parking on site
·Profit share scheme
·Buy and Sell Holiday scheme
·Cycle to work scheme
·Flexible working / hybrid working
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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