Debt Support Officer

3 weeks ago


North Shields, United Kingdom Citizens Advice Full time

**Position**: Debt Support Officer

**Location**: North Shields

**Closing date**: 28 January 2023

**Role details**:
Job title: Debt Support Officer

Location: North Shields

**Salary**: £20,000 - £26,111

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing time: 17:00

We have exciting opportunities for you to join the Social Welfare Advice team supporting our Money Advice caseworkers who deliver debt advice to clients struggling with their debts via telephone and webchat through our National Debt Helpline.

**Requirements**:

- Customer service skills or experience of working with people
- Able to work constructively as part of a team
- Willing to learn and attend training and supervision
- Able to communicate effectively with clients
- Able to maintain boundaries and keep confidentiality
- Good IT Skills, experience of Outlook 365
- Able to undertake administrative tasks effectively
- Excellent communication skills
- Be a team player
- Customer service experience
- Well organised and have an attention to detail
- Experience of working to deadlines in a fast-paced environment
- Based at our North Shields office.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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