Income Debt Officer

2 weeks ago


North London, United Kingdom Plastexe limited Full time

**PRIMARY JOB FUNCTION**

To collect monies owed to the Council promptly, at minimum cost and pursue payments in respect of allocated Council Service debts so that this is kept within agreed targets.

To provide a brokerage service to residents owing more than one debt to either the Council or its service partners. This requires a delicate balance to ensure that income collection is maximised within the customers’ ability to pay. Case assessment is an integral part of the process as not all residents owing multiple debts will be eligible for brokerage.

Reporting to the Sundry Income and Multiple Debt Team Manager the post holder is expected to be fluent on all aspects of recovery management.

1. The effective and efficient collection of income in accordance with the targets stipulated by the Sundry Income and Multiple Debt Team Manager

2. Allocated debts are prioritised and proactively managed.

3. Case appropriate debt recovery notices or invoices are issued as required.

4. In-bound telephone calls are answered in line with corporate policy.

6. Out-bound telephone calls are undertaken promptly to pursue customer payment.

7. Face to face meetings with customers are conducted in line with council policy.

8. Prompt resolution of queries via effective liaison with customers and council managers

EDUCATION and EXPERIENCE

Experienced in recovering debt from customers

Experienced in recovering council debts for one or more services from residents

**KNOWLEDGE, SKILLS and ABILITY**

Interpersonal and communication skills in dealing with customers by phone, correspondence and in person to recover overdue debts.

Experience / ability to use I.T. systems for one or more services including CARS

Demonstrate an ability to meet deadlines and targets by overcoming constraints.

Able to use initiative, be proactive and work without supervision.

Demonstrate achievement in customer service and debt collection.

The skills to be able to devise and recommend cost effective improvements in the credit management of the Council’s debts.

Be aware and knowledgeable of all relevant legislation and compliant in its use.

Ability to manage complex accounts through proactive liaison with council managers and customers using discretion to resolve when necessary.

Able to produce and present reports to all levels of management and staff.

Demonstrate aptitude to deploy innovative and creative solutions to unique situations.

Payment negotiation skills to resolve unique cases by debt / ability to pay analysis

Demonstrate understanding and commitment to assist individuals in debt.

To be able to acquire an in-depth understanding of all the council services the team recovers debt for and to use such knowledge effectively.

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: From £21.50 per hour

**Experience**:

- Administrative experience: 6 years (required)
- Customer service: 6 years (required)
- public sector: 2 years (required)
- recovering debt: 2 years (required)
- income collections: 3 years (required)

Work Location: In person

Reference ID: RQ983257


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