Debt Recovery Officer
4 weeks ago
Urgently seeking - Income Recovery Officer / Debt Recovery/Accounts Receivables Officer Location: Hounslow/Hybrid
We are currently looking for an Income Recovery Officer to join our team. The successful candidate will be responsible for the delivery of Accounts Receivable Services , including debt collection , in line with our service levels and key performance indicators. This role is ideal for a proactive individual with a professional attitude who can work efficiently under pressure.
Key responsibilities:
- Deliver Accounts Receivable Service (debt collection) in accordance with set service levels and key performance indicators.
- Take responsibility for the recovery of sundry and leasehold income, including major works debt, care debt, and former tenant arrears.
- Handle referrals and liaise with solicitors for the legal recovery of income.
- Assist Senior Officers of the Accounts Receivable team with the day-to-day management and delivery of the service.
- Work in an organised, systematic, and efficient manner, ensuring accuracy and attention to detail at all times.
- Manage own workload with minimal supervision and assist other team members to deliver to timescales.
Required Skills & Qualifications:
- Experience in Sundry and Leasehold Income Recovery and handling simple to complex enquiries.
- Familiarity with Business World On or OHMS (housing management system) is preferable.
- Ability to run performance reports and Business Objects reports is an advantage.
- Excellent numerical and communication skills with a focus on customer service.
- Capability of managing a very high volume of work within limited timeframes.
- Proficiency in all office applications is essential.
Benefits:
- Flexible hybrid working model
- Pension, Life Assurance, 25 days holidays plus bank holidays
- Opportunity to work in a dynamic and supportive team environment
- Professional development and career advancement opportunities
- To apply for the Income Recovery Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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