IT Support Engineer

1 month ago

North Shields, United Kingdom Stangate HR Full time

**IT Support Engineer**

**North Shields, Newcastle**

**£21,000 - £28,000 depending on experience**

**Benefits include: 33 days holiday, healthplan scheme and complimentary lunches**

My client is the UK’s number one training provider for the energy sector
- training over 100,000 delegates a year. From state-of-the-art industrial training facilities throughout the UK, they offer a comprehensive portfolio of over 450 mandatory and optionalskills, competency and safety courses endorsed by the world’s leading trade associations.

They are focused on allowing people to fulfil their potential, be better prepared and more confident in their job role to maximise their career opportunities. Ultimately, they want to make the energy industry safer, smarter and more efficient through bettertraining.

**Job Overview**

You will be first point of contact and responsible for the day-to-day provision, managing, supporting and maintaining of all aspects of IT related infrastructure as part of a small team.

In this role you will be working on a broad and varied range of technologies, allowing you to truly develop your skill set. You will need to be passionate about IT and technology in all its forms so there will be opportunities to grow together. The rolewill involve travel to other sites in England and Scotland and due to the nature of the business a full UK driver's license is required.

This is an excellent opportunity for someone to either progress from a level 1 IT support role with extensive experience or for those with level 2 experience who have a passion for IT technology and are looking for an ever-changing environment that offersa fantastic opportunity to develop their skill set.

Due to the nature of the role then this will be onsite based, however there are flexible working arrangements.

**Duties and Responsibilities**
- Providing 1st and 2nd line support via telephone and via remote access solutions.
- Managing and resolving helpdesk tickets.
- Diagnosing and resolving technical issues.
- Specification, purchase, configuration, and installation of IT Hardware.
- Specification, purchase, configuration, and installation of software solutions
- Installing and maintaining existing software solutions.
- Playing a key part in office moves, including the movement of computers and phones.
- Maintaining and complying with ISO 27001 processes and contributing to the continued certification, including audits.
- Patch management of all on-premise servers as well as networking.
- Full user account management and maintenance.
- Phone configuration and patching.
- Mobile phone provision and management.
- Asist in the setting of IT related budgets.

**Person Specification**
- 3-5 years of proven experience in an IT Support role.
- Formal certifications with Microsoft, Cisco, CompTIA and (ISC)2 are preferred.
- Experience working with the following technology areas
- Windows Workstation.
- Windows Server.
- Active Directory/Group Policy.
- Microsoft Office Suite including 365.
- Azure\Amazon Web Services.
- Antivirus\EDR.
- Back-up solutions.
- Telephony solutions.
- Mobile Device Management.
- Networking including Wifi and Firewalls etc.
- Experience in contributing to and complying with ISO 27001 and Cyber Essentials certifications as well as other BS\ISO standards.
- Adept in working in and assisting others through help desk software, such as Freshdesk in addition to other remote access desktop programs.
- Ability to prioritize and manage several milestones and projects efficiently.
- Accept constructive criticism and customer feedback regarding their experience with software or IT services.
- A positive and upbeat attitude to dealing with people.
- Capable of hands on problem-solving, with ability to generate ideas and solutions.
- Ability to use own initiative and pay close attention to detail.
- Ability to cope with competing demands and to prioritise tasks.
- Capable of working independently, taking responsibility and ownership as an individual, as well as being able to integrate and operate as part of a team.

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