Pathway Support Co-ordinator, Ophthalmology

4 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support.

You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and escalate any problems to the Pathway coordinator in a timely manner.

You must also have good communication skills and the ability to work both as part of a team and autonomously.

If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, we would like to hear from you.
- Provide general administrative support to the CMG area.
- To work within a team ensuring cover is provided at all times to maintain an essential service.
- The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.
- Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, both electronically and on paper. To utilise the Track-IT system to update case note tracking.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- To receive referrals and make new and follow up appointments including Virtual referrals for second eye.
- To ensure full utilisation of clinic slots available.
- To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy
- Add patients to appropriate waiting lists including virtual second eye patients.
- Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
- Maintain a separate ‘to do’ list which identifies any patient related tasks the consultant has asked whilst dictating medical transcription.
- Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
- Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
- To take telephone enquiries for the Pathway team and respond appropriately and as directed.
- Clinic preparation specifically retrieval of notes, filing, tracking in and out
- To utilise the Track-IT system to update case note tracking.
- To ensure all information relevant to the outpatient appointment is recorded in the case notes
- To ensure all outcomes are recorded accurately both paper and electronic
- To update Trust missing data using missing data report.
- Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, some typing, assistance with contacting patients with TCI arrangements

(Please refer to the job description/person specification for further details)

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