Account Co-ordinator

4 weeks ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Account Co-ordinator


At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

To support the Account Manager, who is responsible for the contractual and commercial relationship with the client, by co-ordinating compliance activities. Generating information from both internal and external sources and being a point of escalation for the Supply Chain. Whilst acting as a deputy to the Account Maintenance and Lifecycle Co-ordinator and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as an Account Co-ordinator with Bellrock, you’ll do it by

  • Support the Account Manager by ensuring that all contractual obligations are met.
  • Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
  • Co-ordinate Compliance, PPM, and reactive activity through liaising with the Planned Team and supply chain and also support the Account Manager in routinely meeting or beating KPI targets.
  • View and validate all PPM certification to ensure it meets requirements and liaise with the supply chain where it does not.
  • Review, manage and monitor all reactive and planned remedial works to ensure they are completed within the agreed service level agreement.
  • Produce weekly reporting and chair client meetings on planned and reactive works, statutory and mandatory compliance, and on-going operational tasks.
  • Raise non-conformance reports for any suppliers not meeting the contractual requirements and work with Supply Chain Management Team to resolve.
  • Compile and gather the necessary data and information required for all reporting requirements, including mitigations for uncompleted activities.
  • Be the first point of escalation for the client and suppliers as required.
  • Co-ordinate and resolve issues promptly, by means of job and quotation chasing.
  • Ensure that any client complaints regarding service delivery are managed and escalated to the Account Manager in a timely manner with corrective actions closed out quickly.
  • Support the Account Manager in monitoring the overall contract performance (outputs) maintaining a regular dialogue with key stakeholders in the client’s business.
  • Support the Account Manager in developing and shaping the Strategic Account Plan by working closely with the wider Bellrock Team.
  • Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
  • Work with the Reporting Team to develop and shape standardisation of reporting formats.
  • Ensure that the Reporting Team generate the reports required for the Contract in a timely manner and in the agreed format.
  • Work with the Reporting Team to respond to ad hoc request for reports.
  • Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the Account Manager. Contact Centre Team Leader | Leicester/ Facilities Management Intelligent Centre
  • Co-ordinate Accounts Payable activity by working closely with the Accounts Payable Team to reduce supplier debt and action client queries.
  • Work with the Bellrock Supply Chain to support the mobilising of new suppliers by helping to co-ordinate the activities of the key stakeholders.
  • Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Manager and addressed.
  • Embrace learning and personal development opportunities.
  • Promote the ‘Bellrock’ culture within the business.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Account Co-ordinator , you’ll need

  • IT literate intermediate level in use of Excel including data manipulation.
  • IOSH Managing Safely. Facilities Management (FM) qualification / working towards an FM qualification[1]desirable.
  • Working in a client facing role.
  • Working in a fast-paced environment.
  • Working with suppliers.
  • Managing multiple priorities.
  • Data management, analysis, and reporting.
  • Adherence to processes and procedures.
  • Working in a Facilities Management environment.
  • Working with suppliers and Procurement and supply chain leverage awareness.
  • Health, Safety, Environmental and Sustainability awareness.
  • Commercial contract awareness and understanding- desirable.
  • Basic technical understanding- desirable.
  • Basic budgetary management- desirable.
  • Basic commercial contract awareness desirable.


Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office, Monday to Friday, 8.30am to 5pm.


What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP



Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.






Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

  • Account Co Ordinator

    7 months ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Account Coordinator** To support the Account Manager, who is responsible for the contractual and commercial relationship with the client, by co-ordinating compliance activities. Generating information from both internal and external sources and being a point of escalation for the Supply Chain. Whilst acting as a deputy to the Account Maintenance and...

  • Account Co-ordinator

    5 months ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Account Co-ordinator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the...

  • Account Co-ordinator

    5 months ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Account Coordinator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...

  • Account Co-ordinator

    5 months ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Account Coordinator** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When youre part of Bellrock, youll get everything you need to be your best at work - because our people are the heart of...

  • Installation Co-ordinator

    6 months ago

    Leicester, United Kingdom Employal Full time

    **Installation Co-ordinator** **Office Location**: Leicester **Working hours**: Monday to Friday 08:00 - 16:30 **Salary**:£24,000 - £26,000 **Position type**: Permanent, in office. **The opportunity**: A vibrant and thriving British manufacturer, who distributes their products nationwide, is currently recruiting for a confident Installations...

  • CI Co-ordinator

    2 weeks ago

    Leicester, United Kingdom CV-Library Full time

    Working alongside managers and teams in the food manufacturing operation, the Continuous Improvement Co-Ordinator role manages and supports front-line delivery of CI projects, activities and objectives, coaches colleagues to embed new behaviours, and co-ordinates resources and information to drive progress in line with the Manufacturing Excellence...

  • CI Co-ordinator

    3 days ago

    Leicester, United Kingdom Michael Page Full time

    Working alongside managers and teams in the food manufacturing operation, the Continuous Improvement Co-Ordinator role manages and supports front-line delivery of CI projects, activities and objectives, coaches colleagues to embed new behaviours, and co-ordinates resources and information to drive progress in line with the Manufacturing Excellence...

  • Fashion Admin

    5 months ago

    Leicester, United Kingdom Tagged Resources Full time

    **Location**: Leicester **Type**: Permanent **Industry**: Licensed Products **Job Ref**: TGM1833 **The Company**: An exciting opportunity for a **Fashion Administrator** / **Sustainability Co-ordinator** with strong organisation skills and who is fully PC literate to join to join a Apparel and Accessories supplier to the UK high street. This is a varied...

  • Operations Co-ordinator

    5 months ago

    Leicester, United Kingdom Aluminium Roofline Products Ltd Full time

    **Job Description - Operations Co-ordinator** Full time/Permanent Core Hours: Monday to Friday 7.30am to 4:00pm **Salary**: £24,000 per annum Bonus Scheme available Structured Induction & Training Program Aviva Workplace Pension Scheme Enhanced Holidays Employee Assistance Programme (EAP) Eyesight Checks On-site Parking Company Events **About...

  • Service Co-ordinator

    6 months ago

    Leicester, United Kingdom HAC Group - Medical Gas Division Full time

    **Service Co-ordinator** HAC Technical Gas Services Ltd. is a Leicestershire-based company specializing in the installation and maintenance of Medical Gas Systems. We are looking for an individual who is a team player, self -motivated, with an enthusiasm for work and their own development. **Key Responsibilities** Order entry and customer database...

  • Prison Finance Co-ordinator

    6 months ago

    Leicester, United Kingdom Serco Plc Full time

    Attention all experienced finance professionals! Are you looking for an exciting new challenge in a fast-paced and dynamic environment? Look no further! We are currently seeking a skilled Prison Finance Co-Ordinator to join our team and help us ensure the effective administration and delivery of services to. As the Prison Finance Co-Ordinator, you will be...

  • Sourcing Co-ordinator

    6 months ago

    Leicester, United Kingdom Samworth Brothers Full time

    **About The Role**: **Join the Samworth Brothers Team and become part of our dynamic family!** At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and...

  • Sales Support Co-ordinator

    5 months ago

    Leicester, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The role of Sales Support Co-ordinator is fundamental to the success of our Customer Operations teams and supports our business growth by focussing on providing the best...

  • Sales Support Co-ordinator

    6 months ago

    Leicester, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The role of Sales Support Co-ordinator is fundamental to the success of our Customer Operations teams and supports our business growth by focussing on providing the...

  • Accounts Payable Clerk

    6 months ago

    Leicester, United Kingdom Paul Mitchell Associates Full time

    **Salary**: £23k - 24k per year + Excellent benefits **Reference**: 12739 **Accounts Payable Co-Ordinator** **Location: South Leicester £23-24K** **Hybrid working (4 days office, 1 day from home)** **Summary** Our client, a manufacturing group based in South Leicester, requires a hands-on Accounts Payable Specialist to join their team on a permanent...

  • National Key Account Manager

    1 month ago

    Leicester, Leicester, United Kingdom fish4.co - Jobboard Full time

    We are seeking a highly motivated National Key Account Manager to join our team at fish4.co - Jobboard. As a key member of our sales team, you will be responsible for growing sales and revenue in the UK to meet company targets.The successful applicant will have a proven track record in pharmaceutical related roles and possess excellent communication and...

  • Prison Retail Co-ordinator-hmp Fosse Way

    5 months ago

    Leicester, United Kingdom Serco Plc Full time

    Prison Retail Co-Ordinator HMP Fosse Way Leicestershire Permanent, Full time, 40 hours £22,994.00 a year **Key Accountabilities**: The following duties are provided as a general guide in relation to the requirements and objectives of this position. This person may also be required to undertake any other activities as required of this position. Specific...

  • Fleet Co-ordinator

    6 months ago

    Leicester, United Kingdom Total Motion Vehicle Management Full time

    Responsibilities include developing strong relationships with customers, connecting with key departments and stakeholders, and delivering customer Management Information reports. In this role, you will liaise with cross-functional internal teams (including Sales Support and Data & Reporting departments) to maintain and improve the entire customer...

  • Performance Executive Assistant

    3 days ago

    Leicester, Leicester, United Kingdom Dunelm Full time

    Key ResponsibilitiesCo-ordinate the monthly flash process, ensuring a clear understanding of expected performance.Lead month-end process reviews, challenge FBPs to ensure understanding, and pull together the overall performance summary.Support drafting of FP&A contributions to the monthly Performance Exec.Lead and own production of the monthly Management...

  • Nights Account Co-ordinator

    1 month ago

    Leicester, United Kingdom CK Group Full time €20 - €27

    CK Group are recruiting for a Regional Meeting Coordinator, to join a company in the pharmaceutical industry, on a contract basis for 12 months. This role is fully remote but you will need to be based in one of the following regions and some travel will be required: 98 per hour to £26.64 per hour depending upon experience. Manage the process for Health...