Events and Programmes Executive

2 months ago

Wallingford, United Kingdom Group GTI Full time

For our events to be the most recognisable and recommend student career events in the UK.
- **Key Metrics**:

- Net Promoter Score: Student and employer feedback.

Outcomes

**1.**
**Project manage a series of student focused events and experiences that work in partnership with some of the UK’s leading graduate employers**
- Deliver an exceptional experience for all stakeholders at all events.
- Create detailed event plans including pre, during and post event timeline.
- Design and implement marketing plans that will engage target group students, raise the profile of targetjobs and generate student registrations to attend.
- Source (through marketing activities and personal contact) the student attendees for the portfolio of careers events and experience
- Conceive experience and event ideas for different groups of students and employers. Experiences will include understanding industries and employers, developing soft skills, work experience and entering competitions. Experiences will have different formats, content and speakers
- Design the detail of events and experiences including agenda, formats, platform features and venues
- Help secure and liaise with presenters and speakers
- Review platforms and events in other industries to keep up to date with event formats
- Gather attendee feedback to evolve and improve the programme and formats

**2.**
**Deliver outstanding customer service to ensure engaged employer participation at events**
- Ensure all customers have full information and briefs for running the events and for facilitating all elements.
- Advise customers on how to maximise their presence and impact pre, during and post event to ensure a return on investment.
- Ensure we fulfil our promotional obligations to our customers pre, during and post event.
- Collate collateral to be used in event promotion including company and speaker profiles.
- Attend and facilitate at specified events, both in person and virtually.
- Produce and distribute customer event summary reports including event attendance and distribution of their brand pre, during and post event.
- Produce customer feedback surveys, report on findings and adapt based on findings.

**3.**
**Input in to efficient and collaborative processes and internal ways of working in order to actively manage multiple events concurrently.**
- Active in our CRM systems ensuring all conversations are accurate and kept up to date.
- Set up documented processes for customer management to consistently deliver a high quality customer service.
- Following both your own ideas and direction from others, input and run working process improvements as we strive to deliver optimum team performance.
- Become an expert on all systems used to deliver events, capture event data and are key to a seamless event user journey.

Person Specification

**Person Specification**:

- A good listener inspiring confidence and trust.
- Confident in your own abilities and knowledge to inspire and reassure those around you
- A strong team player committed to developing the team as a whole to achieve our overall goals as well as individually for your customers
- Incredibly organised with the ability of managing upwards of 100 relationships.
- Observant of patterns and themes within our customers recruitment sector and the behaviour of our student audience
- Confident with reporting and analysis both in your own reading of numbers but also to explain and give clarity to the customer
- Committed to improving working practices, identifying efficiencies and areas of opportunity.

**Work Experience, Knowledge & Skills**
- Knowledge of student and graduate recruitment processes
- You will have some experience of running or designing events or e-learning either face-to-face or on digital platforms
- A professional manner with excellent communication skills both written and verbal
- Confident and comfortable with generating and communicating new ideas across a range of platforms and formats
- Ability to read, interpret and explain data reports
- Proactive, adaptable and a quick learner
- Focused, conscientious, efficient with excellent time management skills
- Collaborate with peers and other people inside and outside the business
- Willing to travel for events when required
- Computer literate - MS Office, CRM system

Other Information
- Permanent role - 37.5 hours per week between Monday to Friday 9.00 - 5.30pm
- 3-month probationary period

**Background Screening**:

- Screening Policy
- Hiring of ex-offenders policyAbout Group GTI

**We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing.**

We believe in understanding students and partnering with employers, universities, schools and other technology providers.

**Department**

UK Student Success

**Employment Type**

Permanent - Full Time

**Location**

Wallingford, UK - Hybrid

**Workplace type**

Hybrid

**This role's hiring manager**:
Jade Allum

View J

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