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Belfast, United Kingdom COLIN GLEN TRUST Full time

**COLIN GLEN FOREST PARK**

**Job Description / Specification**

**POST**:Casual Outdoor Activity Instructor - Summer Cover

**REPORT TO**:Operations Manager

**INTRODUCTION**:
**LOCATION**:
Our Facilities at Colin Glen include: Ireland’s first Alpine Coaster, Ireland’s longest dual Zip line and SKYtrek high and low ropes Aerial Adventure all hosted in our 250 Acre Forest Park.

**MAIN RESPONSIBILITIES**:
Reporting to the Operations Manager, the post holder will be responsible for the following:
- To deliver high quality innovate activities and programs whilst ensuring excellent customer service and maximizing revenue opportunities.
- To assist in the development of all relevant health and safety protocols and procedures for all activities on offer.
- To ensure that all necessary equipment is prepared for daily use and maintained to a high standard that conforms to relevant health and safety criteria.
- To ensure that health and safety systems and procedures for all activities are adhered to by all customers and staff and that equipment is correctly used, stored and maintained.
- To ensure that daily, weekly and monthly site inspections are carried out and duly recorded with any issues appropriately actioned.
- To ensure all maintenance records, health and safety records and security procedures are kept up to date.
- To teach and demonstrate safe and effective use of the main attractions of Low/ high ropes course, Zip line and Alpine Coaster providing the necessary coaching and supervision.
- To ensure that all records including consent forms and health/ safety forms are appropriately completed, filed and stored.
- To undertake cash handling and reception duties if required in order to process a group or large party.
- To undertake any other duties required by Management in the development and management of other events and activities which are part of the ethos and strategy of the Colin Glen Trust.

**PERSONNEL SPECIFICATION**:

- **Essential Criteria **_
- Minimum of 3 GCSEs including English Language and Maths or equivalent.
- Customer care experience.
- Excellent oral and written communications skills.
- Excellent judgement and reasoning abilities.
- Ability to work as part of a team.
- Ability to take decisions and use initiative within area of responsibility
- Polite and friendly manner.
- Remain calm under pressure.
- Professional approach and appearance.
- Dependable, with a flexible approach.
- Must enjoy outdoor activity.
- **Desirable Criteria **_
- Previous experience or employment in an outdoor activity centre.
- Demonstrable experience of working on high or low ropes course operations or similar accreditation.
- Recognised first Aid qualification.
- Driving licence.
- Demonstrable experience in working to health and safety systems, policies and procedures.

Please Note: - Only those applicants, who appear, from the information available, to be most suitable in terms of relevant experience and ability, will be invited to interview.

**It is therefore essential that you fully describe in your CV and cover letter how you meet the experience and qualities sought.**

**APPOINTMENT**
- This post is for casual summer staff, it is a zero-hour contract.
- The post may be extended past the summer period.
- Appointees will be required to work evenings, at weekends and on public holidays.
- Must be flexible and available to work additional hours in peak periods.
- The rate of pay meets the minimum wage requirements.
- The role involves heavy lifting therefore a good degree of physical fitness is required.

**GENERAL INFORMATION**

**Job Types**: Temporary contract, Zero hours contract
Contract length: 3 months

Pay: From £9.00 per hour

Expected hours: No less than 1 per week

**Benefits**:

- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 08/05/2024