Therapy Service Administrator

5 months ago


Plymouth, United Kingdom Plymouth Neurophysio Ltd Full time

**Are you a compassionate and hardworking individual looking to make a big difference to patients’ lives?**
- **Have you experience working in administrative or leadership roles and now seeking enhanced meaning and direction within your career? **
- **Are you looking to work within an independent company that recognises and rewards hard work and commitment, along with the well-being and growth of their team?**
- **Do you enjoy meeting and working with a wide variety of individuals of all ages and backgrounds?**

**If you answered YES to these questions then this could be the next role for you**

Plymouth Neurophysio & Rehabilitation service are looking for **Therapy service Administrator** to help oversee the everyday operations of our busy and growing clinic and community service (within Plymouth and the surrounding areas).

**Company Description**:
Plymouth Neurophysio is a leading independent provider of Neurological Physiotherapy, Neuro-Rehabilitation and Therapy services in Plymouth and South Devon & Cornwall. Since 2012 we have been provding specialist Neurolgical Rehabiitation to clients in Plymouth and throughout South Devon and Cornwall. Our skilled and specialist clinical team deliver vital treatment & rehabilitation (at home or in clinic) to individuals of all ages who are living with a neurological condition or who have suffered neurological or other traumatic injury. We pride ourselves in our commitment to making a positive difference to individuals’ lives and to optimise independence, mobility, well-being and quality of life.

**Therapy Service Administrator role**:
**Key Roles and Responsibilities**:

- Referral’s coordinator - Respond to enquiries, organise and allocate referrals to the Therapy team. Enter client details to practice management system. Manage waiting list and referrals data base and update client details on Practice Management system.
- Deputise for Clinical Lead when Clnical Lead on leave.
- HR support for the team (assist with annual reviews / professional documentation checks). Assist with team on-boarding and induction. Organise DBS checks for team as needed.
- Carry out some Therapy Assistant work as needed (jointly with Therapists), to include clinic, hydrotherapy and gym sessions (as appropriate).
- Assist with recruitment and induction of new team members.
- Assist with supervision and mentoring of team members (alongside Clinical Lead).
- Assist Accounts manager with invoicing preparation as required (no accounts experience needed)
- Edit and send out clinical reports (written by therapists) to case managers / third parties
- Administrative support for team (with admin / diaries), chasing and organising timesheets / calendar organisation. Assist with chasing reports etc when reports due.
- Assist with Marketing and producing / ordering marketing materials
- Social media / website updates.
- Assist with ideas for business planning and development / strategies / development of service / collaboration opportunities and general brainstorming and ‘bigger picture’’ ideas.
- Assist with computer back up / maintenance and office supplies
- Editing and sending notes to solicitors / case managers
- Therapy room checks and tidying (including equipment). Order supplies as needed.
- Team uniform and PPE orders.
- Send out annual customer service questionnaires and collate feedback.
- Dealing with complaints (with support from Clinical Lead as required)
- Assist with writing company policies and procedures (e.g. health and safety, complaints) and ensure these are updated as required.
- Website management and updates
- Produce client newsletters / blogs for marketing purposes and to keep patients updated on services.
- To undertake 3, 6 and 12 month review with Clinical Lead Physiotherapist
- Audit patient information (e.g. percentages of self-referral / certain conditions etc) as needed.

**Benefits**:

- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking
- Some work from home opportunities (as agreed with manager)

**Person Specification**:
**About You**:

- Self-motivated and positive approach
- Professional manner
- Caring and empathic individual. To share the values and goals of Plymouth Neurophysio and be passionate about helping clients and supporting the team.
- Team player
- Ability to work in a self-directed manner and to follow instructions. To be able to make decisions autonomously (as appropriate to the role) and to know when to consult Clinical Lead / Office.
- Able to work well under pressure and also to use time effectively during quieter periods using own initiative.
- Excellent organisation and planning skills
- Proven strengths in Administration tasks
- Strong IT skills - good working knowledge of Microsoft word, Excel, powerpoint, Teams / Zoom and ability to use and understand our Cliniko Practice Management system.
- Skilled in using Social Media (for promoting PNP)
- Excellent written and verbal communication skills. Abili



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