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Customer Engagement Team Leader

3 months ago

Newbury, United Kingdom The Progress Group Full time

**Job Title**:Customer Care Team Leader

**Salary**: £30,000 plus valuable Benefits

**Location**:Office and home-based role, in our well-located **Newbury or Liverpool hubs**

**Vacancy Type**: Permanent/Full Time

**Exciting Opportunity for Customer Care Team Leader**** ✨**

**Are you a passionate leader with a knack for delivering outstanding customer service? Join our innovative online learning platform, Click, as a **Customer Care Team Leader** We’re looking for a dynamic individual to guide and inspire our Customer Care Team, ensuring our users receive exceptional support every step of the way. If you’re ready to lead by example and foster a positive, collaborative work environment, this is the perfect opportunity for you.**

**About Us**:
Grey Matter Learning is a leading provider of online learning solutions, specialising in the social care sector. Our innovative platform, Click, offers a wide range of courses designed to enhance knowledge and skills within the care industry. Committed to delivering excellence, we pride ourselves on providing exceptional customer service to our users.

**About the Role**:
As a Customer Care Team Leader, you will lead a team of customer care advisors, ensuring top-notch service and support. You’ll handle inquiries, troubleshoot issues, and maintain accurate records while fostering a positive and collaborative work environment.

**About you**:

- Excellent telephone manner and strong interpersonal skills.
- Initiative and problem-solving abilities.
- Proficient in MS Office and quick to learn in-house web-based systems.
- Customer-focused with a deep understanding of exceptional service.
- Flexible, adaptable, self-motivated, and organized.
- Honest, trustworthy, and willing to try new approaches.
- Ambitious and eager to grow within the company.

**Experience**:

- Significant customer service experience, preferably in a leadership role.
- Proven team leadership and motivation skills.
- Effective problem-solving and communication skills.
- Familiarity with online platforms, ticketing systems, and basic troubleshooting.
- Knowledge of the social care sector or a willingness to learn.

**qualifications**:

- Preferred qualifications in Business Administration, Customer Service Management, or a related field.
- Relevant certifications in customer service, leadership, or management are advantageous.
- Proficiency in MS Office Suite and familiarity with CRM systems.
- Fluency in additional languages is a plus.

Here at Progress Group, we are passionate about developing our staff as well as our students. Throughout your time with us, you will be fully supported with a range of CPD, career progression and in house training, which includes paid qualifications. This goes alongside numerous other benefits such as a pension scheme and parental leave.

**Highlights of our benefits package include**:

- A values-based Monthly, Quarterly and Annual **Recognition Awards **for employees.
- **£500 Referral Bonus** for referring new talent to join our family.
- Professional qualifications support for **apprentices and paid membership**.
- **Death in service insurance** of 4 times salary.
- **Enhanced Maternity/Paternity Leave** - After a required length of service.
- **MiRewards benefits** platform offers shopping discounts, fuel cards and more.
- Access to **Medicash**, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to **£900 per year**.
- **Cycle to Work Scheme **for all eligible employees.
- **Enhanced Employee Assistance Programme** for employees and immediate Family.
- Group support including **annual Group conference** and annual review of benefits.

**Ready to Lead and Inspire?**

We’re not just offering a job - we’re offering a holistic work experience that values you as an individual. Come be a part of our vibrant and supportive community

**#WorkWithUs #BenefitsBeyondOrdinary#EmployeeWellbeing**

Let’s redefine education together **#JoinOurTeam #EducationRevolution #AlternativeEducation #TeamLeadersWanted**
- The Progress Group is an Equal Opportunities Employer._
- We will not be able to provide Visa sponsorship for this role._

Application deadline: 12th June 2024.

**We’re powered by great people and need more great people to join us**:
As a group of Game Changers, we are proudly passionate about changing lives and this shared commitment drives our behaviours, attitudes, and culture.

If you have any questions about the job or the company, please contact our friendly team who will be happy to help.