Sales and Customer Service Representative

2 weeks ago

London, United Kingdom Primary Care Holdings ta Living Room health Full time

**Immediate Start Available**

**About Us**:
Living Room Health is at the forefront of revolutionising healthcare in the UK, specialising in cutting-edge treatments for musculoskeletal conditions. Founded by distinguished Harley Street experts, we offer self-pay solutions for diagnosis and treatment, making quality healthcare accessible without an extravagant price tag. Our mission is to provide innovative, affordable healthcare, and we're looking for passionate individuals to join our growing team.

As a Sales and Customer Service Representative at Living Room Health, you will play a pivotal role in driving sales and providing exceptional customer service. You will be part of a dynamic team in a small call centre, handling inbound patient inquiries related to medical treatments, minor procedures, MRI, surgery, and health checks. Extensive training will be provided to empower you for success.

**Responsibilities**:

- Convert patient enquiries into bookings, ensuring proper consent, booking confirmation, and invoices.
- Execute daily task lists promptly to meet set timeframes.
- Collaborate with the team to achieve collective goals.
- Skillfully handle incoming telephone calls, documenting and directing them effectively.
- Manage allocated administrative tasks as per the schedule.
- Maintain accurate patient records in both digital and manual filing systems.
- Prioritise data protection and patient confidentiality at all times.
- Provide crucial support to the clinical teams.
- Be adaptable and responsive to changing responsibilities and tasks.
- Operate safely in compliance with legislative requirements and clinic policies.

**Who We Are Looking For**:

- At least 1 year of previous telephone sales and customer service experience.
- A "can do" attitude and enjoyment of working in a lively and busy sales office.
- A commitment to putting clients first.
- Team players and excellent communicators, both verbally and in writing.

**What You Can Expect From Us**:

- Full training and investment in your success.
- A fun, positive, and busy work environment.
- Real progression opportunities in a rapidly expanding company.
- A competitive salary, plus commission and incentives after the probation period.

**Qualifications**:

- Good standard of education, including English and Maths at GCSE Grade C or above (or equivalent).
- NVQ in customer or patient service is desirable.

**Experience**:

- Proven experience in providing effective customer or patient experiences.
- Experience in working in a high-pressure environment.
- Tactful handling of sensitive queries and questions.
- Involvement in service improvements.
- Administrative duties.
- Working with people with diverse needs.
- Acting on your initiative to deliver a high-quality experience.
- Effective performance in a high-pressure environment.
- Experience in the private healthcare or hospitality industry is a plus.

If you believe you are a good fit for this role and want to be a part of the future of healthcare, we would love to hear from you. Join our team at Living Room Health and be a part of the healthcare revolution

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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