Service Department Administrator

3 weeks ago


Cheadle, United Kingdom New Haden Pumps Ltd Full time

**Job Title**:
Service Department Administrator

**Location**:
Cheadle, Stoke-on-Trent, Staffordshire

**The Company**:New Haden Pumps Ltd.

For over 50 years New Haden Pumps Ltd has maintained an enviable reputation as one of the UK’s leading manufacturers / suppliers of pumping systems and associated equipment.

New Haden Pumps Ltd head office and manufacturing facility is based in the Staffordshire

Moorlands; being centrally located in the UK ensures that we are able provide nationwide coverage.

wastewater industries.

Due to organic growth, we are looking to expand and add a key member of staff to the team.

**The Role**:
As part of our continued growth, we are looking for a reliable, enthusiastic, and flexible Service Department Administrator to join our team based at our head office in Cheadle, Stoke-on-Trent.

Ideally, the successful applicant will have the following:

- Flexibility and adaptability.
- Commercial awareness.
- Good oral and written communication skills.
- The ability to be proactive and take the initiative.
- Tact and diplomacy.
- A team player with high level of dedication and Integrity.
- Ability to multi-task effectively and adhere to deadlines.
- Well-organised with a customer-oriented approach.
- Excellent knowledge of MS Office and the ability to learn company-specific software if required.

Main Duties:

- Upload orders onto company CRM software.
- Check data accuracy in orders and invoices.
- Contact clients to obtain missing information or answer queries.
- Maintain and update sales and customer records.
- Communicate important feedback from customers internally.
- Stay up to date with new products and features.
- Receive calls and direct appropriately/take accurate messages.
- Maintain an up-to-date efficient diary and customer database.
- Send/Receive Report Sheets for Engineers.
- Produce/send documentation required by customers for service visits.
- File report sheets and any other documentation for SRM.
- Highlight remedial works required.
- Follow/instigate procedure to ensure service appointments are booked.
- Invoice of completed works in line with our QMS.
- Produce maintenance, spares, and repair quotations.
- Translate Sales quotations to digital on company CRM software.
- Other ad hoc duties as required and the ability/willingness to develop the role.

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cheadle, ST10 2NW: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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