IT Service Specialist

2 months ago


Street, United Kingdom Clarks Full time

**Our Service teams are focused on delivering excellent IT services to our 2500 internal global customers. We concentrate on Service Desk provision (1st and 2nd line) as well as managing IT Change Lifecycles and our customers IT assets. We ensure our devices are compliant, secure, supported, built to a global standard with fast and agile responses to issues.**

**The Role**

As an IT Service Specialist, you will be integral to supporting our 1st line team, building and managing devices running Windows 10 and Mac OS. Reporting to a Team Lead within the Service Desk function you’ll troubleshoot and resolve issues working within an ITIL framework. Whilst the role is based in Street you’ll also be supporting other UK and European sites as well as working collaboratively with our Service Desk teams in America and APAC. Some international travel may be required.

You’ll be part of our longer term strategy to embed and maximise our Microsoft 0365 services and start to move away from traditional On-Premise technologies which will be led by our Computing and Infrastructure Service Teams. Collaborative working is very much part of how we operate as we utilise Agile practices and processes to delivery projects and continual improvements.

**About you**

Great communication skills are essential for working with a range of stakeholders globally and with our third party suppliers. You’ll need to be confident in producing and maintaining documentation which is critical in helping our teams around the world work together to shared standards.

**About Clarks**

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee - and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead - Clarks is never standing still.

**We love hearing from great people**
- Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment._


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