Implementation Specialist

3 months ago

Street, United Kingdom Community Brands Full time

We are seeking a Implementation Specialist to join our growing team with BehaviourWatch BehaviourWatch allows teachers to efficiently reward positive behaviour while carefully planning interventions to amend problematic pupil conduct. The suite of tools available empowers staff, with services such as the advanced reporting system, setting the new standard for internal school data. Compiled in a custom-built interface, BehaviourWatch is capable of restructuring dysfunctional schools and taking adequate schools to the next level.

This role requires a minimum of 3 days per week in the office.

**Position Summary**

An Implementation Specialist will be supporting new customers through implementation and setup. A good knowledge of educational organisations, how they record, store and use data as well as a clear understanding of GDPR compliance is desirable, alongside an ability to quickly acquire in-depth technical understanding of the platforms and products, in order to provide an excellent customer onboarding experience. Full system training will be given.

**A Day in the Life**
- Onboard new customers by being the first point of contact, working with the customer main point of contact to design and implement our software to the customer’s specification.
- Provide best practice advice and ensure the software design will provide the reporting analysis to fit the needs of our customers.
- Assist customers with the smooth transfer from their previous software, rolling out our software and sign off the implementation within the time frame set internally.
- Provide personalised training to both customers you are onboarding and well as customers sitting within our support function. Prepare personalised training to ensure our customers get the full benefit of the training for their individual set-up.
- Provide group training in the form of webinars to encourage and promote customers to utilise more areas of our software.
- Demonstrate domain knowledge with a good understanding of how customers use our products to interpret data, the source and integrity, as well as the terminology and concepts of educational data in school settings.
- Have knowledge of the products to facilitate conversations with customers about feature requests and product queries whilst managing expectations. Maintain an understanding of all parts on the products, staying abreast of all product developments.
- Show technical understanding using your ability to bridge the gap between customers and internal technical team. Understanding how the product works on a technical level and being able to explain this in an easy-to-understand way.
- Achieve targets and KPIs set by your line manager.
- Work collaboratively with peers within the business to ensure efficient results for customers.
- Adhere to compliance to strict policies to safeguard the privacy of all data and to comply with GDPR.
- Champion a caring, collaborative and collegiate culture that puts the customer front and centre.

**We are looking for someone who brings...**
- Software implementation and relationship management experience
- Complaint handling experience
- Competency with CRM tools
- Technical and analytical skills
- Organisational skills
- Interpersonal and communication skills
- Aptitude for technical problem-solving
- Patience, meticulous and methodical nature and attention to detail
- A logical mind
- Resilience under pressure
- Enthusiasm for continual learning

**It would also be pretty great if you have...**
- Experience of working in education technology
- Understanding of educational data
- Salesforce experience
- Exposure to other data analytical tools and dashboards such as PowerBI

About Community Brands UK

Great Technology doesn’t make the difference, great schools and inspired teachers do, but it can help Every day, we are driven by a shared purpose of letting technology do what it does best, creating space and time so that school staff and teachers can do what they do best, creating a better future and opportunities for all young people.

Our philosophy is to effectively ‘create time’ by helping to restructure the day, modernising the way schools use technology to streamline everyday processes, we lead the way in our sector, helping more schools daily than any other independent education technology company in the UK. Assisting schools in handling complex and time-consuming processes through providing tools, data, and structure to help them operate more efficiently.

Teachers2Parents, SchoolMoney, Parentapps, Groupcall Messenger, xporter, Wisepay and Assembly Analytics are just some of the market leading brands forming Community Brands UK. All together, we supply to over 18,000 schools, with another 24,000 schools using our data integration indirectly. We are a strong and capable company with a history spanning over 60 years.

Community Brands UK is part of the Community Brands family providing software that powers non-profits, associations, and K-12 sc

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