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Direct Payment Administration Assistant
4 months ago
**Temporary Contract until 28 February 2024 | 37 hours per week | £22,369 to **£24,054 per annum (Grade E) | Norwich**
We are looking for someone with strong administration skills and a customer service focus to join the Direct Payment Administration Team here at Norfolk County Council in an Assistant role, and help us in the delivery of a critical service to users. The Direct Payment Administration Team are the backbone to Direct Payments and 4000 Prepaid Bank Accounts. We create online bank accounts and provide ongoing governance for direct payment and non-direct payment clients across both Adults and Children's Services, liaising with FES Finance Teams, Direct Payment Support Services Teams, Adult and CWD Social Care staff, and other internal/external support organisations.
As a Direct Payment Administration Assistant you will be required to create client prepaid bank accounts via an online portal and complete reconciliations of the bank accounts. You'll need to evidence how the direct payment funds have been spent in accordance with the Adult Social Care Plan and in line with the Direct Payments Terms and Conditions. And you'll recover any unspent and/or inappropriately spent direct payment funds. Other duties will include investigation of discrepancies identified as part of the monitoring process, raising invoices to request payment to Norfolk County Council, and telephone and written correspondence with our Service Users and Clients using prepaid accounts.
In addition to the PFS-EML Prepaid Bank account system, you will also have access to Norfolk County Council's care and financial systems. Full training will be provided giving you a good understanding of Direct Payments, finance practices and Norfolk County Council services, making the role an excellent introduction to working in either Public Sector Finance or Care and administration roles.
To be considered, you'll need experience working in an administration role or similar, ideally involving financial administration, along with strong organisation and communication skills, and a willingness to learn.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
**Job description and person specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses paid upfront (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- A payment if you refer someone you know to a hard to fill job.
- Tax efficient ways of getting extra pension, new bikes and electric cars.
**Closing date: 17 July 2023**
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
