Head of Housing

2 weeks ago

Westminster, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004950
- Date posted
- 27/07/2023
- Application closing date
- 23/08/2023
- Location
- Westminster
- Salary
- £65,000.00 per annum
- Package
- Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- Contractual hours
- 35
- Basis
- Full time
- Job category/type
- Fixed Term Contract, Full Time
- **Head of Housing**:

Job description
- **We’re looking for a Head of Housing to join our Landlord Services Team located at our Head Office in Westminster.**

**£65,000.00 per annum**, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
- **Want to feel like you have an exciting future? You’ll feel at home**
**here.**
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
- As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver is vision and strategic objectives.
- **This role is a 12 month Fixed Term Contract.**
- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**What you’ll do**:
**Leadership Accountabilities**:

- Develop and maintain a culture that supports collaboration and service improvement whilst behaving like a role model, always displaying Look Ahead’s values and behaviours
- Contribute as a key member of Look Ahead’s Senior Management Team, leading and contributing to organisational strategic priorities and projects in a solution focused way
- Provide effective, visible leadership ensuring challenging objectives are set within a performance and quality focused environment
- Focus on external stakeholder management, maintaining and building new relationships to support business activity
- Lead a performance culture and deliver on budget, quality standards and full KPI compliance.
- Work in collaboration with internal stakeholders to achieve objectives and meet targets
- Ensure all managers are coaching and developing their people resources to ensure the highest level of performance
- Successfully lead and motivate direct reports to ensure they are championing and maintaining a consistent and positive team culture
- Identify and develop talented employees through the PDR process, to meet the organisations commitment to employee succession planning and management development
- Ensure clear and concise communication with teams, setting clear team objectives and being accountable for delivery
- Ensure compliance with all relevant policies and procedures across area of responsibility

**Operational Accountabilities**:

- Act as Look Ahead’s strategic lead in relation to housing practice - keeping abreast of legislation and best practice - championing, challenging, and refining our organisational approach
- Responsible for the oversight and delivery of Look Ahead’s income collection function across both owned and managed stock
- Develop and lead a performance culture across all services in relation to rent account management, ensuring that arrears and bad debt targets are met
- Develop and embed effective processes in relation to robust void management to ensure that income is maximised across all units - including management voids
- Responsible for overseeing Look Ahead’s approach to anti-social behaviour management, balancing the principles of trauma informed practice with efficient tenancy management
- Responsible for Look Ahead’s unsupported stock, ensuring a robust landlord service is provided
- Provide matrix line management to service-based Housing Officers across Look Ahead support services, imparting expertise and ensuring consistency of approach
- Develop and maintain positive relationships with the GLA’s Tenancy Sustainment Team providers to provide an effective housing management to Look Ahead’s RSI tenants
- Collaborate with the Learning and Development team to ensure that Look Ahead’s training offer for staff is sufficient, delivering training and workshops to upskill the workforce
- Ensuring that Look Ahead’s policies and procedures in relation to housing management are robust and compliant with legislation and best practice
- Producing high standard reports as required by the organisation
-

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