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Team Leader

4 months ago

Westminster, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004568
- Date posted
- 13/03/2023
- Application closing date
- 10/04/2023
- Location
- Westminster
- Salary
- GBP £26,500.00 per annum
- Package
- 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time, Permanent
- **Team Leader**:

Job description
- Recruiting for a** Team Leader** to join our** Homelessness Service** in **Westminster**

**GBP £26,500.00** per annum, working** 40 hours per week,** plus **25 days Annual Leave,** Pension schemes, Staff discounts, healthcare and more.

**Job Overview**:
Hopkinson House Hostel provides 24-hour accommodation-based support for 36 individuals who have experienced multiple disadvantages, including rough-sleeping. Many customers have experienced trauma and struggle with mental health problems and can find forming relationships and trusting those in authority difficult as a result. Hopkinson House staff focus on building meaningful relationships with residents, to support them to engage with other services, and move on to more independent accommodation in the future.

Hopkinson House implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma, or are diagnosed with a personality disorder, by focusing on building relationships.

The hostel aims to work in a trauma-informed way and considers psychological models and theories both in terms of how to support residents, and in the day-to-day running of the hostel. It also considers the psychological needs of staff, for example, developing skills and knowledge and regularly reflecting on the work.

Hopkinson House has an in-house Clinical Psychologist who offers one-to-one support to residents, runs reflective practice and training for staff, offers debriefs after difficult incidents, supports the management team to work in a psychologically informed way.

In addition to the vital work undertaken by the team, customers are supported by a various specialist, including the in-house clinical psychologist, art therapist, and specialist substance misuse worker The service workers with various agencies such as community mental health teams, substance misuse teams, specialist outreach teams and homeless GP surgeries.

We are recruiting for a Team Leader to join our dynamic service and team. The post holder will be fully involved in all aspects of the day-to-day management of the service, including line managing the relevant front-line staff.

You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives. You will work closely with the Service Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

You will be required to work one weekend a month and Bank Holidays when necessary.

**Key Accountabilities**:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation’s succession plans
- Ensure that Key Performance Indicators (KPI’s) required as part of the Contract are met and recorded correctly
- Collate and update electronic data bases and systems to record and monitor customer files and outcomes
- Coordinate and assess new referrals
- Budget management of petty cash and invoice payments
- Develop key business relationships with all appropriate relevant customers/external partners to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract Manager/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

**Person Specification**:

- Enjoys social interaction and the company of othe