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Fees Collection Officer

4 months ago

Westminster, United Kingdom Girls’ Day School Trust Full time

**Contract**: One-year Fixed Term Contract (Maternity Cover)

Join our team as a Fees Collection Officer and play a pivotal role in ensuring the financial health of our institution while providing exceptional service to our stakeholders.

We are pioneers in girls’ education and aim to reshape the future of learning itself. We empower our girls to believe in themselves and value the positive contribution they can make to the world. Join our progressive and evolving team, where we work together to promote and enable this ambitious and aspirational culture, and take on the challenge of ensuring we have the right systems in place to support our schools.

**What you’ll be doing**

**Key Responsibilities**:

- **Identifying Overdue Accounts**:

- Produce a default list (Aged Debt) through computer or diary system.
- Initiate standard reminders adhering to a strict timetable.
- **Correspondence Handling**:

- Process debit/credit card payments for accounts severely in arrears.
- **Negotiation and Record-Keeping**:

- Maintain up-to-date records for accounts on the SIMS database.
- **Customer Service Excellence**:

- Address prospective parents and handle general customer service questions.
- **Collaboration and Communication**:

- Liaise with school Admin staff and Heads regarding potential exclusion of pupils due to arrears.
- Collaborate with other Departments within the Trust Office on any fee-related issues.
- Actively use SharePoint for effective collaboration.
- **Billing and Reporting**:

- Assist with the preparation of termly E-billing, sorting paper bills when required.
- Provide accurate monthly reports to Heads.
- Keep an up-to-date and ongoing arrears list.
- **Meetings and Compliance**:

- Attend termly debtor meetings with the Fees Collection Manager and any other necessary meetings.
- Adhere to Data Protection requirements.
- **Adaptability**:

- Undertake any other duties as required.

**What skills and experience you’ll bring to the role**
- **Confident Self-Starter**:

- Ability to take ownership and successfully complete tasks within challenging timeframes.
- **Organized and Proactive**:

- Strong organizational skills and the ability to effectively prioritize workload.
- **Team Player**:

- Possess a strong team ethos and proactively contribute to collaborative efforts.
- **Communication Skills**:

- Excellent interpersonal skills, with the ability to communicate effectively with staff at all levels.
- Professional telephone manner and ability to ask challenging questions.
- **Technical Proficiency**:

- Experience using Microsoft Excel and Word.

**Who we are**

The Girls’ Day School Trust (GDST) is the leading network of independent girls’ schools in the UK, educating approximately 8% of all girls at UK independent schools. We are a not-for-profit organisation, and the 12th largest charity in the UK; all surpluses achieved from educating the 20,000 pupils in the 24 GDST schools and two academies throughout England and Wales are re-invested into girls’ education.

**Why join us**

As part of the GDST, the UK's leading network of independent girls' schools, we can offer a variety of benefits, such as:

- Competitive salaries and pay progression
- Access to extensive professional development opportunities
- Training grants for qualifications
- A discount of up to 50% on fees for children at GDST schools
- Generous pension schemes
- Free life assurance benefit
- Interest free loans for training, computer purchase loans and travel season ticket loans
- A Cycle to Work scheme
- Competitive terms and conditions of employment

There are many other good reasons to work with us. At the GDST, we are committed to diversity, inclusion and real change: a family where every individual is valued, respected and included. Each of our schools and our Trust Office has its own sense of community, and you’ll be part of it. You’ll be part, too, of the wider GDST family. You’ll be in the company of some of the best and brightest people in independent education. Most importantly, no matter what your role, you’ll be playing a major part in the highly regarded education we give our girls.

**How to apply**

**Closing date: Friday 9th February 2024.**

**First stage interviews will take place on Monday 12th February 2024 via Microsoft Teams for 30 mins with Ivana Bouchereau (Fees Collection Manager).**

**Second stage interviews will take place on Thursday 15th February 2024, face to face, and will consist of a task & competency-based interview.**
- The GDST is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. _

**Job Types**: Full-time, Fixed term contract

**Salary**: £31,000.00 per year

Work Location: In person