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Income Adviser

2 months ago

City of Westminster, Greater London, United Kingdom City of Westminster Council Full time

Job Summary:

We are seeking a highly skilled and experienced Building Officer to join our team at City of Westminster Council. As a Building Officer, you will play a critical role in ensuring that our residents receive excellent customer service and that our core business objectives are met.

Key Responsibilities:

  • Manage all accounts in arrears in the area, ensuring that value for money is reflected in every aspect of the services we deliver.
  • Meet a number of individual targets, including printing arrears reports, drafting letters and possession proceedings, serving legal notices, visiting homes, managing universal credit cases, and giving evidence in court on behalf of the council.
  • Liaise with the housing benefit service, social services, NHS staff, solicitors, advice agencies, the DWP, and other relevant agencies to ensure effective income recovery.
  • Offer a holistic service to our residents, including trial calculations for housing benefit and other entitlements, income and expenditure assessments, applications for charitable grants and discretionary housing payments, the provision of food vouchers, and referrals to advice and advocacy agencies.
  • Work with other income recovery team staff to offer advice on payment methods, set up and process direct debits and standing orders, internet payments, and DWP direct deductions.

Requirements:

  • GCSE (or their equivalent) passes at A to C, including English and Mathematics.
  • Experience of working in an income management, housing management, or public sector environment.
  • Sound knowledge of best practice in the management of income recovery, debt counselling, and debt collection.
  • Well-developed understanding of the Welfare Reform Act and the Pre-Action Protocol.

What We Offer:

  • A range of flexible working patterns and Agile working.
  • A Disability Confident Employer, guaranteeing an interview if you meet the essential criteria of the job.