B3 Receptionists/support Secretary Neurophysiology

4 months ago


Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

The Neurophysiology Department is part of the wider Neurosciences group and is predominantly responsible for diagnostic tests involving assessing the electrical activity in the brain, nerves and muscles. The department performs studies for a wide range of conditions and receives referrals from Consultants within this hospital, and the West Midlands, as well as restricted GP’s services.

The Support Secretary/Receptionist role is a central role within the department, ensuring that comprehensive and confidential administrative and receptionist support is provided for the Neurophysiology Team. Time is spent both on the Reception desk and within the Admin Office providing result reports.

The successful applicant will be an excellent communicator, able to work using their own initiative, with a thorough working knowledge of Microsoft Office packages and experience of working in a busy office environment, dealing directly with members of the public. Good organisational and decision making skills are a must. Experience of hospital patient systems, booking or reporting systems or similar experience would be desirable.

Being able to manage difficult situations effectively is important as well as having an empathetic approach to dealing with enquiries and being able to use tact and sensitivity to establish trust and confidence.

Your time and duties will be split between working on the Reception desk and in the Office,

The role involves direct contact with patients/carers and user of the service, making and re-arranging appointments, greeting and patients and recording attendance etc, creating result documents and providing results for the test undertaken within the Dept and participation in managing of the diagnostic waiting list.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Working hours are 37.5 hours per week, currently Monday - Friday 8:00am -4:00pm with extra support needed some evenings and weekends. Limited working from home may be facilitated, dependent upon staffing levels.

1. Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally, in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate. Rearranging and making appointments as required or requested and ensuring daily cashing up of clinics in a timely and appropriate manner, and responsibility for urgent inpatient referrals which must be undertaken and registered on the same day.

2. To act as the first point of contact to a named consultant or named consultants dealing with their day to day correspondence and their clinical typing. Provide support to the Neurophysiology Service Manager and Clinical Physiologists.
**This will require**: ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using
written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required.

For further details please see the attached job description.



  • Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Working hours are 37.5 hrs per week; Monday, Wednesday, Thursday, and Friday,8:30am to 5:00pm within the Department; Tuesday 11:30am -5:00pm.working from home. This may change to provide cover during holidays and sickness. The Secretary role is an important role within the department; providing a specialised, comprehensive, and confidential patient centred...

  • Receptionist/secretary

    4 months ago


    Coventry, United Kingdom Ratan Care Homes Ltd Full time

    Secretary required to work in a surgery in General Practice. - Good verbal communication skills - Good written communication skills - Computer Literate - Ability to prioritise personal work - Understanding of Equal Opportunities - Professional manner and appearance - Able to work flexible hours as required - Understanding of the importance of Patient...

  • Corporate Receptionist

    5 months ago


    Coventry, United Kingdom Mitie Full time

    Job Details: - Location: EON Head Office, Westwood Business Park, Coventry, CV4 8LG - Contract: Permanent, Full time, 42.5hrs/week - Hours: Monday to Friday, 8:00am to 4:30pm Join our team as a Corporate Receptionist at our client's prestigious Head Office, where your warm personality and professional skills will create an inviting atmosphere for our...


  • Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Liaison and Diversion Support Worker Band 3 A new and exciting opportunity has arisen for an enthusiastic B3 Support worker to work within our embedded community outreach team within the current existing Liaison and Diversion service. The team with support of criminal justice partners and colleagues aims to divert people away from the criminal justice...


  • Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Liaison and Diversion Support Worker Band 3 A new and exciting opportunity has arisen for an enthusiastic B3 Support worker to work within our embedded community outreach team within the current existing Liaison and Diversion service. The team with support of criminal justice partners and colleagues aims to divert people away from the criminal justice...


  • Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    We are seeking an enthusiastic and proactive support secretaries to provide a comprehensive and confidential administrative service to meet the needs of the Neurology Departmental, the Trust and National standards, policies and procedures. The individuals will support the secretarial team to deliver a comprehensive secretarial service to clinicians and the...

  • Receptionist

    5 months ago


    Coventry, United Kingdom Optima UK Full time

    **Job Title: Receptionist** **Location: Coventry** **Salary: £22,000** **The Company**:Our client who are a company based in Coventry are looking for a Receptionist to join their team based on a full time permanent basis. **The duties of the Receptionist are as follows**: - Preparing the boardroom for meetings. - Admin duties such as;...

  • Medical Secretary

    5 months ago


    Coventry, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all Non-Clinical roles. Our Mission is to connect great organisations with even greater people. **Medical Secretary** - **Coventry**: - **Full Time - 37.5hrs**: - **Monday - Friday**: - **Hours - 9am - 5pm**: - **Permanent**: -...


  • Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Are you a well-motivated, organised, good team player and have secretarial experience? As part of our developing and forward-thinking administrative team in Radiology, we are looking for a support secretary preferably with experience however not essential. The post-holder will be expected to be an active team member, participating in all team activities...

  • Legal Receptionist

    3 days ago


    Coventry, Coventry, United Kingdom TALENTWISE SOLUTIONS LTD Full time

    At TalentWise Solutions Ltd, we are seeking an experienced Legal Receptionist to provide a professional welcome to clients visiting or calling our office. The successful candidate will have previous experience as a receptionist in a law firm and excellent communication skills.The role will involve:Providing administrative support to the office teamPreparing...

  • Medical Receptionist

    4 months ago


    Coventry, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all Non-Clinical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** **Coventry** **Full Time** **Permanent** **£20,319 pa** **9:00 - 17:00** **The role of the Medical...

  • Medical Receptionist

    5 months ago


    Coventry, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **GP Surgery**: - **Coventry**: - **Emis**: - **Full Time**: - **Permanent** **The role of the Medical...

  • Litigation Secretary

    4 weeks ago


    Coventry, Coventry, United Kingdom Gleeson Recruitment Group Full time

    Legal Secretary - Litigation OpportunityGleeson Recruitment Group is seeking an experienced Legal Secretary to join a well-established law firm in Coventry. The successful candidate will provide administrative support to the Head of Department and Fee Earners in case preparation and legal matters.Key Responsibilities:Audio typing from digital dictation and...

  • Litigation Secretary

    4 weeks ago


    Coventry, Coventry, United Kingdom Gleeson Recruitment Group Full time

    Legal Secretary - Litigation OpportunityGleeson Recruitment Group is seeking an experienced Legal Secretary to join a well-established law firm in Coventry. The successful candidate will provide administrative support to the Head of Department and Fee Earners in case preparation and legal matters.Key Responsibilities:Audio typing from digital dictation and...

  • Medical Receptionist

    5 months ago


    Coventry, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **GP Surgery**: - **Coventry**: - **Emis**: - **Part Time**: - **Monday - Friday 08:30 - 13:30 (Thursday...

  • Legal Secretary

    4 days ago


    Coventry, United Kingdom Morgan Parkes Recruitment Careers Full time

    Job Title: Legal SecretarySalary:£25,000 plus excellent company benefits Location: Near Meriden CV7Hours:Monday Friday 8.30am to 5pm or 9am to 5.30pmDescription:A well-respected and long-established company is seeking an experienced Legal Secretary with a background in Private Client to join their busy team ASAP. Highly proficient in both audio and...

  • Receptionist

    5 months ago


    Coventry, United Kingdom Premier Inn Full time

    We're currently recruiting in our Balsall Common Near Nec Premier Inn. Working 16 hours per week, paying up to £11.79 per hour. **Receptionist - Coventry - Balsall Common Near Nec Premier Inn*** Come and be a Receptionist at Premier Inn in Coventry. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome...

  • Medical Receptionist

    4 months ago


    Coventry, United Kingdom Balsall Common and Meriden Group Practice Full time

    Balsall Common and Meriden Group Practice **Post**:Receptionist **Responsible for**:Reception duties as detailed below at the Balsall Common and Meriden Surgeries. This is not an exhaustive list. **Responsible to**:Senior Receptionist and Practice Manager **Main Duties**: **Reception** -Scheduling appointments and supporting patient enquiries over the...


  • Coventry, Coventry, United Kingdom TALENTWISE SOLUTIONS LTD Full time

    Job Title: Conveyancing Legal SecretaryWe are seeking an experienced Conveyancing Legal Secretary to join our team at Talentwise Solutions Ltd. The successful candidate will provide secretarial and administrative support to our busy residential conveyancing team.About the Role:Provide administrative support to the residential conveyancing team, including...


  • Coventry, Coventry, United Kingdom TALENTWISE SOLUTIONS LTD Full time

    Job Title: Conveyancing Legal SecretaryWe are seeking an experienced Conveyancing Legal Secretary to join our team at Talentwise Solutions Ltd. The successful candidate will provide secretarial and administrative support to our busy residential conveyancing team.About the Role:Provide administrative support to the residential conveyancing team, including...