Support Secretary Neurology

7 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

We are seeking an enthusiastic and proactive support secretaries to provide a comprehensive and confidential administrative service to meet the needs of the Neurology Departmental, the Trust and National standards, policies and procedures. The individuals will support the secretarial team to deliver a comprehensive secretarial service to clinicians and the Trust.

Providing comprehensive secretarial support service to the medical teams which will include supporting the Band 4 medical secretaries in completing clinical correspondence, answering telephone calls and dealing with enquiries in an efficient manner, opening and distributing post, setting up clinics and booking outpatient appointments, ensuring outcomes are captured in a timely manner and liaising with other services across the Trust and external hospitals/GP practices to ensure all clinical correspondence and relevant tests/reports are available for your consultants in relation to their patients. Ensure clinics are effectively monitored acting on any changes appropriately. Cross covering for secretarial staff during absences.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To act as support secretary to the Department of Neurosciences dealing with day to day correspondence, clinical correspondence, and general administrative duties. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system;
prompt transcription; manipulation and distribution of appropriate correspondence.

**This will require**: ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required.

To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

**This will require**: effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the General Manager - Neurosciences; manipulation and distribution of appropriate correspondence.

For further details of the role please see the attached job description.

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