Head of Digital Student Experience and Operations

7 months ago

Brighton, United Kingdom Study Group Full time

**Contract Type**: Full Time, Permanent
**Location**:Brighton (Hybrid/Remote)

Join us at Study Group Digital Learning (SGDL) to lead operational excellence and enhance student experiences. As Head of Digital Student Experience and Operations, you'll oversee day-to-day delivery, support new product rollouts, and ensure outstanding outcomes. Your role encompasses administrative oversight, including staffing and quality assurance, as well as managing specialist student experience activities such as wellbeing and progression support. With a focus on accuracy and student satisfaction, you'll play a vital role in achieving high-quality digital learning experiences for our diverse student body. Join our team and make a difference in digital education.

**ABOUT THE ROLE**
- Articulate and implement a clear vision for the development of the SGDL operations and student experience team.
- Contribute to senior management of SGDL and with other Study Group functions (as needed) to inform strategic planning and resource allocation.
- Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
- Manage and address day to day issues that arise ensuring that solutions are sought, and problems resolved effectively and efficiently.
- Contribute to SGDL quality assurance and other Study Group network and partner university reporting and framework development e.g. Annual Monitoring Reports.
- Oversee the day-to-day and longer-term operations for the delivery of multiple programmes with different intakes and progression requirements including; induction, teaching weeks, assessment weeks, progression.
- Work with the Senior Management of SGDL to continually review approaches to ensure outstanding student outcomes from digital programmes.

**ABOUT YOU**
- Bachelor’s degree or equivalent
- Administration or management training or qualification (Desirable)
- Strong and demonstrable skills in the use of digital platforms, services, packages, and the use of IT
- Experience providing advice, guidance, or student support in the context of education or training
- Experience developing or delivering initiatives with a strong customer service and results focus
- Excellent operational skills and process improvement management (Essential)

**ABOUT US**
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Intend platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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