Operations Assistant

2 weeks ago

Brighton, United Kingdom Graphite Digital Full time

We’re a digital customer experience agency collaborating with healthcare and pharmaceutical organisations around the world to create digital experiences that are truly aligned to audience needs. Our services fall into three core categories: strategy, user research and design.

In joining us, you’ll become part of an enthusiastic, creative and ambitious team, guided by our core values, which is making a measurable difference to people’s health and wellbeing through creating meaningful digital experiences.

We’re headquartered in Brighton, with our teams working remotely across the UK. **Applicants must have the right to work in the UK** and we ask that applicants be within reasonable commuting distance to Brighton as this role will be required in the office at least twice a week.

**The Role**

We are looking for a **part time** Operations Assistant** who will help ensure the team’s practical needs are met; acting as the point of contact for people needing input or support with HR, employee experience and managing general day to day admin. This role doesn’t need you to be an expert at any of these things, but getting to know our policies, systems and suppliers will be essential so you can help resolve challenges directly.

This role would suit someone who is experienced in business or agency operations, who can communicate well, is organised, and willing to have a go at things they've not done before.

This is a mid-level role, which has the potential/ is expected to grow to expand in scope as the company grows.

You will report into the Finance and Operations Director and be supported by the Senior Leadership team.

**Key responsibilities**

**People**
- Supporting team-members by pointing them in the right direction in time of need; acting as the point of contact for people needing input or support with IT, HR and assistance with the office.
- Helping maintain accurate employee records in our HRIS (BambooHR)
- Assist with recruitment needs and relevant calendar management
- Issuing employee contracts and amendments, as required
- Liaise with external HR support to resolve matters in a timely manner
- Manage employee benefit onboarding and offboarding
- Liaise with line managers to onboard and offboard employees
- Coordination of team contributions to fortnightly learning sessions and facilitating team training opportunities
- General oversight and assistance with the employee experience
- Management of the employee experience budget

**Operations**
- General office admin assistance including meeting room, company quarterly and travel bookings
- General purchasing and receipts reconciliation
- Administering and filing of company contracts
- Coordination and hosting of key weekly meetings and communication points
- Assistance and familiarity with Apple Mac laptops and set up
- Support with adhoc reporting for finance team
- Ad hoc admin duties

> Any experience with ISO 9001 and 27001 certifications, GDPR and data compliance and asset management is also a huge bonus.

**Requirements**:

- Excellent communication skills, oral and in writing, suitable for a remote team
- Excellent planning and organisational skills
- Good spreadsheet and data skills
- Demonstrating proactivity - Do the things that need doing, quickly
- Modelling positivity - In demeanour and conversation, encouraging positivity in the office
- Encouraging togetherness - Helping employees connect and build relationships

**Benefits**

Read our employee experience introduction to see an overview of our benefits; including:

- Private health insurance with high standards of cover
- Comprehensive private dental plan
- Personal development time and annual training budget
- Regular social meet-ups and events
- 25 days holiday, increasing after 2 years
- Opportunities to give back with dedicated time for community engagement and charitable initiatives to suit your interests — young talent; diversity and inclusion; environment and sustainability; wellness
- Free employee assistance support for personal challenges, whether legal, financial or medical
- Cycle to work scheme
- Pension scheme with employer contributions

**Professional and personal growth**

We’re committed to the professional and personal growth of each of our team members. Through comprehensive onboarding and ongoing training, knowledge sharing across teams, as well as setting personalised six-monthly objectives, we’ll help you develop new skills and confidence that keep you moving forward in your career.
- Weekly Graphite Learns - all agency knowledge sharing presented by different team members
- Annual training budget and time allowance
- Coassemble internal platform for ongoing training

**Working Hours**

20 hours a week - 4 hours a day, 5 days a week

**Salary**

£30-35,000 per annum, pro rata and DOE

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