Programme Officer, Patient and Public Involvement

7 months ago

Twickenham, United Kingdom LGC Group Full time

**Company Description**
The position of **Programme Officer** within our Patient and Public Involvement and Engagement (PPIE) team presents a captivating opportunity for individuals who are dynamic and motivated. As an integral part of our team, you will have the chance to work alongside seasoned experts, contributing to the advancement and implementation of our PPIE strategy.

We are seeking someone who is not only driven but also possesses a passion for engaging with patients and the public in research endeavors. Your role will involve facilitating communication and collaboration between researchers, healthcare professionals, and the community, ensuring that the voices of patients and the public are heard and valued throughout the research process.

**About Us**
The National Institute for Health and Care Research (NIHR) is funded by the Department of Health and Social Care (DHSC). We work in partnership with the NHS, universities, local government, other research funders, patients, and the public. The NIHR funds, enables, and delivers world-leading health and social care research that improves people's health and wellbeing and promotes economic growth.

The role will be to provide administrative and coordination support to the PPIE team to enable meaningful integration of public voice in the NIHR’s funding decision-making processes. This is a vital task that requires a high degree of operational efficiency and excellent people skills. As a member of the PPIE team, you will interact with a broad range of people at all levels, including members of the public, programme teams, programme directors, committee members, NIHR colleagues and the research community.

**Key responsibilities**:

- Supporting learning and development sessions for public contributors, public involvement and engagement leads or researchers including identifying suitable dates and booking rooms/virtual meeting spaces, providing troubleshooting advice to participants in virtual meetings, managing venue arrangements including room set-up at face-to-face meetings, liaising with attendees, running presentation slides, note taking and arranging disposal of confidential papers on conclusion of the learning and development sessions.
- Providing an administrative resource for the PPIE Team, including: organising and supporting internal meetings, supporting processes around payment for public members, managing the electronic filing system and supporting archiving of closed files.
- Managing the PPIE team mailbox and acting as a key contact point for enquiries related to public involvement and engagement opportunities or processes.
- Support monitoring of awards including assisting with maintaining team dashboard and spreadsheets containing progress reports and case studies from award holders, and logging publications on involvement and engagement.
- Maintaining electronic, paper and website records with accurate uptodate information on payment for involvement and resources to support the public review process.
- Operate as a flexible resource within the PPIE team e.g. providing support to projects and performing data analysis

**Qualifications** Required Knowledge, Experience and Technical Skills**:

- At least 12 months’ administrative, secretariat, project or process-driven experience, preferably in an area relevant to this role (grant funding, research or health-related administration environment)
- An excellent command of written and spoken English _(essential)_
- Educated to a minimum of A-level standard

**Required Competencies and behaviours**:

- Good planning and organising, i.e. able to plan activities and then carry them out effectively
- Good attention to detail and accurate record keeping
- Able to act on initiative, keep colleagues updated with progress on tasks, identify opportunities and be proactive in putting forward ideas and solutions
- A determination to get things done, make things happen and constantly look for better ways of doing things
- Able to manage time effectively, including managing competing demands, prioritising tasks, adapting flexibly to changes and meeting all deadlines
- Good verbal communication, i.e. able to express ideas clearly and confidently in speech, and vary delivery to match the specific audiences
- Good people skills including problem-solving abilities.
- Good written communication, i.e. able to express yourself and information clearly and concisely in writing
- Good team working, i.e. able to work confidently and effectively within a group

**Additional Information** Salary & Benefits**
£30,100 - £31,700 PA
25 days annual leave, plus public holidays (UK)
Enhanced contributory pension scheme
Life Insurance
Benenden Healthcare
Season Ticket Loan
Laptop, IT equipment and remote IT support

**NB: This role is a 3 months contract position with the possibilty of an extension to 6 months.**

**Application Process**

**Company Statement**:

- LGC strongly believes that every job applicant and employ

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